Sample questions TV contest

1)      Which of the following documents checked during Pre delivery inspection(PDI)?

a)      Brochures

b)      Visiting card

c)       Engineers report

d)      All of the above

2)      Raj bought a watch for Rs 22000 and sold for a loss of 20%,  how much did he sell it for?

a)      16600

b)      17000

c)       17400

d)      17600

3)      While conducting PDI of a vehicle which of the following comes under inside drivers cabin check?

a)      Seat belts

b)      Wipers

c)       Bumpers

d)      Engine oil level

4)      During compression checking , if belt is found missing , it is sign of ______

a)      Poor pumping

b)      Piston seizure

c)       Both A&B

d)      None of the above

5)      What should be the right approach for true value evaluator after evaluating the car when customer has come for exchange of his car?

a)      Evaluator should quote the price directly to customer

b)      Evaluator should quote the price directly to the DSE who will further communicate to customer

c)       Evaluator should wait for customer to approach him

d)      Evaluator should wait for the DSE to approach him

6)      Standard true value warranty is valid for non MSIL vehicle sold_____

a)      Before 4 to 7 years of registration

b)      Before 3 to 7 years of registration

c)       Between 1 to 4 years of registration

d)      Not applicable for non MSIL vehicle

7)      Loan closure before total loan tenure is called _________

a)      Loan closing

b)      Fore closure

c)       Finance ending

d)      Loan cannot be closed before full tenure

8)      Warranty coverage of standard true value vehicle is

a)      Six months/8000kms

b)      Six months/7000kms

c)       Six months/7500kms

d)      Six months /8500kms

9)      During evaluation how many parameters are checked for completed inspection of car

a)      277

b)      276

c)       376

d)      367

10)   Power of a car engine is measured in which of the following units

a)      Kilograms

b)      Pferde starke

c)       Newton

d)      KM/litre

11)   What is the function of camshaft in an engine

a)      To rotate the wheels

b)      To open and close valves

c)       To open and close injectors

d)      To turn the sliding motion of pistons to rotational motion

12)   In a tyre with size 185/65 R 15, what is 65

a)      Tyre width

b)      Tyre thickness

c)       Aspect ratio

d)      Rim diameter

13)   What is the benefit of ECS with reference to car finance

a)      EMI is automatically debited from bank account

b)      EMI is paid in cash

c)       EMI is paid through cheques

d)      None of these

14)   While reading tyres 175/70 R13 , what is R

a)      Radius

b)      Radial

c)       Round

d)      Regular

15)   Compressions tests are used to determine

a)      Condition of engine parts that affect cylinder pressure

b)      Leakage in cylinder head gasket

c)       Crack in the cylinder head

d)      All of the above

16)   Which of the following is responsible for cooling of engine

a.       Intercooler

b.      Radiator

c.       Air conditioner

d.      All of the above

17)   7.5% of 800000 is Rs______

a.       60600

b.      80000

c.       70000

d.      60000

18)   _____ in dzire gives better braking efficiency even in emergency situation

a.       Brake assist

b.      Hydraulic engine mount

c.       Retractable cup holder

d.      Rear defogger

19)   What is hypothecation

a.       It is ownership without possession and it acts as security for finance company

b.      Vehicle is registered in the name of dealership

c.       It is the process of loan approval by finance company

d.      Vehicle bought back by dealership at half price after 4 years

20)   Choose the odd one out 3,6,9,11,15,18

a.       18

b.      11

c.       6

d.      15

21)   On enquiry screen , enquiries pertaining to following period will be displayed

a.       Past 10 days

b.      Past 2 weeks

c.       Past 7 days

d.      Yesterday

22)   In 165/80 R 14 , 14 stands for

a.       Aspect ratio

b.      Wheel diameter

c.       Tyre width

d.      Side profile

23)   Alto k10 has _______litre engine

a.       0.8ltr

b.      1.0ltr

c.       1.1ltr

d.      1.2ltr

24)   What do you mean by MID

a.       Music information display

b.      Maximum information display

c.       Multi information display

d.      None of the above

25)   If an AGS car is in automatic mode , in which gear can one shift to manual mode

a.       Any gear

b.      2nd gear

c.       3rd gear

d.      B&C

26)   If during test drive vehicle pulls to one side , the possible reasons can be

a.       Galling of drive shaft ball joint

b.      Wear rattle of or galling of wheel bearing

c.       Defective front suspension

d.      Any of the above

27)   The benefit of   collapsible steering column is ____

a.       Safety to passenger in case of an accident

b.      Safety to driver in case of an accident

c.       Safety from skidding

d.      All of the above

28)   Which form is required for removing hypothecation of bank from RC

a.       34

b.      35

c.       24

d.      60

29)   Vehicle preparation includes

a.       Inward inspection sheet

b.      Tyres with correct air pressure

c.       Adequate fuel  for test drive

d.      All of the above

30)   Which of the following is a comfort /convenience feature

a.       Tilt steering

b.      Power steering

c.       Steering mounted audio control

d.      All of the above

31)   Advantage of drive by wire technology in celerio is

a.       Excellent throttle response

b.      Immediate pickup

c.       Less maintenance cost

d.      All of the above

32)   Generally diesel engines has compression between

a.       8.1 to 12.1

b.      7.1 to 10.1

c.       5.1 to 12.1

d.      14.1 to 25.1

34)   What is the right step for evaluator while handling a walk-in customer whose has come to sell his car

a.       Evaluate first and then ask for cars documents

b.      Ask for cars documents before proceeding for evaluation

c.       Quote a price without proper evaluation

d.      None of the above      

35)   What does PUC certificate stands for

a.       Pollution under control

b.      Premix used car

c.       Prime utility car

d.      None of the above

36)   MSIL vehicle up to age _________years shall be termed as premium true value cars

a.       3

b.      4

c.       5

d.      7

37)   Which of the following form NO.  is used to issue duplicate registration certificate??

a.       Form No.29

b.      Form NO.26

c.       Form No.28

d.      Form No.34

38)   Ertiga is considered as_____

a.       SUV

b.      Sedan

c.       Hatchback

d.      MUV

39)   Name the mandatory form required for transfer of ownership of vehicle

a.       Form 29

b.      Form 30

c.       Form 49

d.      Both A&B

40)   Which of the following is not a part of engine

a.       Alternator

b.      Spark plug

c.       Crank shaft

d.      Piston

41)   Inward inspection sheet should be filled up ____

a.       After RF and before certification

b.      Before RF

c.       During evaluation

d.      After booking of the vehicle

42)   Which of the following documents cannot be considered as a proof of identity

a.       Telephone bill

b.      PAN card

c.       Driving license

d.      Voters ID

43)   Which of the following form number is used in case of registration of motor vehicle

a.       Form 35

b.      Form 24

c.       Form 27

d.      Form 20

44)   John is the son of jaisons father , Then what is the relation of john and jaison

a.       Uncle

b.      Niece

c.       Brother

d.      Father

45)   This is caused by water or coolant being turned to steam in the combustion chamber

a.       White smoke

b.      Blue exhaust smoke

c.       Black exhaust smoke

d.      None of the above

46)   Which of the following documents are taken before approval of               a personal car loan for a salaried person

a.       Salary slip

b.      Address proof

c.       Bank statement

d.      All of the above

47)   After how many days from the date of sale does 2nd free service gets due for a true value certified car

a.       210-240

b.      45-60

c.       180-210

d.      90-120

48)   If the procured car has 6 months warranty left, when will the warranty period start for the new owner

a.       True value warranty starts from the day it is sold to new customer

b.      POC warranty will not the applicable

c.       POC extended warranty needs to be purchased separately

d.      True value warranty starts from the day the old warranty expires

49)   What Suzuki TECT body is to CIAZ, ___________is to Hyundai verna

a.       Super body structure

b.      Safe body structure

c.       Strong body structure

d.      Sleek body structure

50)   Tigor is a product launched by _________

a.       Honda

b.      Ford

c.       Tata

d.      Mahindra

51)   Which of the following vehicle details should be noted in the inward inspection sheet

a.       Chassis number

b.      Engine number

c.       Height of the vehicle

d.      Both A&B

52)   What is the full form of EMI for loan purpose

a.       Equal monthly instalment

b.      Equal minimum instalment

c.       Equated monthly instalment

d.      Equal monthly instrument

53)   After test drive DSE should insist that the customer parks the car in its place

a.       True

b.      False

54)   Which is not a part of presales process

a.       Enquiry tracking

b.      Test drive

c.       Loan approval

d.      Product demonstration

55)   Super carry is sold through which MSIL channel

a.       NEXA

b.      True value

c.       Existing channel

d.      Commercial

56)   Choose the right order for transferring NCB to a new car

Ans- Cancelling the old car insurance

You will receive the NCB retention letter from your current insurer

Present the NCB retention letter to new car’s insurer to avail the bonus

57)   Maruti driving school is one of the enquiry generation source for a DSE

a.       True

b.      False

58)   What is the true value warranty and service on a premium true value vehicle

a.       Up to 6 months and 3 free service

b.      Up to 6 months and 1 free service

c.       Up to 1 year and 3 free service

d.      Up to 1 year and  1 free service

59)   Match the products from list to SIAM classification

a.       Verna             1-Compact(3600-4000mm)

b.      Camry            2-Mid size(4250-4500mm)

c.       Fortuner        3-Premium(4700-5000mm)

d.      Grand i10       4-UV4(>4700mm)

Ans- a-2,b-3,c-4,d-1

60)   A 1 year old swift with mileage 10000kms and non company fitted CNG kit will be NTV

a.       True

b.      False

61)   How will you handle the objection “KUV100 has 6 seat option but celerio doesn’t

a.       Mention that 6 seat is an optional feature and it’s a flat bench type seating making front row cramped &uncomfortable

b.      Mention that in kuv 100 the middle seat passenger has no Airbag thus compromising on safety

c.       Both A&B

d.      None of the above

62)   After the complete evaluation of a car which has come to the new car showroom for exchange what should be the right way of communicating the price to customer by evaluator

a.       Justification should be given first for car’s good and bad points

b.      No justification required

c.       Only bad points need to be highlighted

d.      Only good points to be highlighted

63)   In the series iv,v,vi,vii,viii________which number would come next

a.       X

b.      IX

c.       XI

d.      IXI

64)   Alto 800 has_________engine compared to nano

a.       Bigger engine

b.      Higher power

c.       Higher torque

d.      All of the above

65)   A customer was promised delivery of swift at 4 pm due to unavailability of accessories the vehicle will be ready at 6 pm which of the mentioned actions would be appropriate

a.       DSE should not inform the customer

b.      When customer comes at 4 pm DSE should make the customer wait

c.       DSE should inform the customer beforehand of possible delay and offer apologies

d.      DSE should tell customer to come next day

66)   Which among them doesn’t have their own showrooms for display of used cars

a.       Carnation

b.      Maruti True value

c.       OLX

d.      Mahindra First choice

67)   Which is the latest product launched by TATA in September 2017

a.       Tiago

b.      Nexon

c.       Tigor

d.      Hexa

68)   Date of registration and certification category(TV/NTV) are mentioned on specification sheet displayed on car at true value

a.       True

b.      False

69)   Which among these is not a part of customer docket while booking the car?

a)      Order booking cum commitment checklist

b)      RC Undertaking form

c)       POC warranty card

d)      Car pictures

70)   After the purchase of a car what is the maximum duration for the car to be made ready for display the true value outlet?

a)      7 days

b)      9 days

c)       11 days

d)      13 days

71)   ______benefit of automatic climate control in swift ZXI model year 2015

a)      It automatically warms the seats for comfort to rear passengers

b)      It helps to maintain the cabin temperature at a preset value w/o further manual assist

c)       It controls the temperature of combustion chamber at preset value

d)      It sense the outside climate condition to activate wipers automatically

72)   Which of the following helps the engine to stay cooler in hot weather condition?

a)      Brake fluid

b)      Coolant

c)       Air conditioning

d)      All of the above

73)   Era,Magna,Sportz are variants of which car?

a)      Ford figo

b)      Honda Brio

c)       Hyundai i10

d)      Fiat punto

74)   Maruti manufactures and sells one car in every _____

a)      12 seconds

b)      12 minutes

c)       21 seconds

d)      21 minutes

75)   By which year Indian government is planning to replace all cars with electric vehicles

a)      2018

b)      2030

c)       2035

d)      2040

76)   A man brought an old alto for RS.100000 and sold it at Rs.80000. what is the loss percentage?

·         20%

·         40%

·         10%

·         16%

77)   Ram store 1 liter milk in 3bottels,how many bottles will he need to store 5 liters of milk in the same proportion.?

·         10

·         15

·         20

·         30

78)   A is two years older than B who is twice as old C. Total ages of A,b and C is 27 then what is the age of B?

·         8

·         9

·         10

·         11

79)   While preparing a vehicle  for delivery the DSE should ensure that ----------------?

·         The final cleaning is done

·         Required accessories are fitted

·         Customer has been informed about the necessary documents to be carried for delivery

·         All of the above

80)   What is the appropriate way to hand over your business card ?

·         By one hand and greeting  simultaneously

·         Place it on the table in front of the customer

·         By two hand

·         Place it on the table and slide it towards the customer

81)   Which of the following  acts  like a security for the finance company  in case of car loan?

·         High rate of interest

·         Hypothecation

·         Higher LTV

·         Loan Tenure

82)   Ram is elder than Varun.  Varun is elder than kapil. Kapil is younger than suresh. Suresh is younger than varun. Who is the youngest  of them all?

·         Ram

·         Varun

·         Kapil

·         Suresh

83)   What are the disadvantages  of buying a car from unorganized  POC outlet?

·         No warranty

·         Refurbished  with non genuine parts

·         Mileage tampering

·         All of the above

84)   WR-V is the product launched by which brand ?

·         Tata

·         Hyundai

·         Honda

·         Toyota

85)   Which of the following are to be considered a competition for Wagon R?

·         Nissan sunny

·         Hyundai I 10

·         Honda amaze

·         Tata tigor

86)   Who does car segmentation of car in India?

·         SIAM

·         ARAI

·         VRDE

·         AIA

87)   Magna ,sports are variants of which car?

·         Ford

·         Hyundai

·         Honda

·         Tata

88)   Which MSIL car has achieved the milestone of 30 lacks car sold cumulatively?

·         Dzire

·         Wagon R

·         Swift

·         Alto

89)   Features like collapsible steering column and crumple zones should be explained during----------of standard DEMO process?

·         Safety

·         Seat

·         Front

·         Technology

90)   Advantage of buying MSIL  car is are ------------

·         Largest service network in India

·         Low spare parts price

·         Good resale value

·         All of the above

91)   What is the full form of DDIS?

·         Diesel direct injection system

·         Direct diesel injection system

·         Double diesel injection system

·         Direct dual injection system

92)   Which among the following  is the odd one ?

·         Cube

·         Triangle

·         Rectangle

·         Circle

93)   Santhosh was travelling in railway compartment. He met a man and five women. Each woman   had child in her arms; calculate the exact number of persons in that compartment?

·         12

·         10

·         11

·         9

94)   How do we calculate the EMI for a loan?

·         Down payment * tenure in years

·         Loan amount in lacks * rate of interest *tenure

·         Rate of interest * per lack EMI

·         Per lakh EMI *Loan amount in lakh

95)   As magnet has poles similarly battery has ----------?

·         Energy

·         Power

·         Terminal

·         Cell

96)   Clutch and gear shift in AGS controlled by----------& -----------?

·         Electronic control unit & intelligent actuating unit

·         Gear shift indicator & electronic control unit

·         Only electronic control unit

·         None of the above

97)   The top end variant of beat model year 2016 is called--------------------?

·         LT(O)

·         LT(ABS)

·         LTZ

·         LS ABS

98)   What is the objective of need assessment?

·         To get the deal

·         To prepare our self’s  in a way to make the sale of business

·         To correctly understand what the customer is looking for and there by suggest and appropriate solution

·         To explain and demonstrate how the short listed vehicle suet revealed need

99)   What are late payment charges?

Ans- Charges paid by  Customer for late payment of EMI

100)                       Indian pre-owned car market expected doubled by 2020?

·         True

·         False

101)                       How to convince the customer while handling queries by ------------------?

·         Arguing with the customer

·         Politely offer correct information supporting your statement

·         Convincing  the customer without presenting the available fact

·         None of the above

102)                       Price of  used car can be high or low depending up on___________

a)      Market response

b)      Buying price

c)       Accessories installed

d)      All of the above

103)                       How will you figure  if a panel is repainted

a)      Check for orange peel in the paint finish

b)      Check for faded reflection in body panel

c)       Both A&B

d)      None of the these

104)                       What are the new enquiry generation sources for evaluators

a)      Showroom walk-in

b)      Old cars at the workshop

c)       Finance period getting over

d)      All of the above

105)                       __________Feature in wagonr helps the driver to adjust the steering height to his comfort

a)      Tilt steering

b)      Electrical ORVM

c)       Rear Power window

d)      Telescopic steering

106)                       DCi technology is used by which manufacturer

a)      Nissan

b)      Renault

c)       Hyudai

d)      Both A&B

107)                       The total ages of Amar ,Akbar and Antony is 80 years, what was the total of their ages three years ago

a)      71 years

b)      72 years  

c)       74 years

d)      77 years

108)                       If the engine oil is leaking in to the combustion chamber where it gets burned , what can be color of exhaust smoke

a)      Deep white

b)      Bluish

c)       Black

d)      Greenish yellow

109)                       What is the full form of PDC for loan purpose

a)      Pre delivery cheque

b)      Post delivery charges

c)       Post delivery cheque

d)      Post dated cheque

110)                       If the price of an old Alto is Rs 150000 and the customer takes loan of 70% how much down payment will he have to give?

a)      50100

b)      49200

c)       47200

d)      45000

111)                       What is the correct posture while talking to customer

a)      Folded arms

b)      Sideway lean

c)       Upright stance

d)      Slouching

112)                       How many seconds does 5 hours have

a)      300

b)      12000

c)       18000

d)      800

113)                       Which among the following must be done during test drive

a)      Drive as fast as you can

b)      Wear seat belt and also request the customer to do so

c)       Speak when customer is driving the vehicle

d)      Not allow the customer to drive the vehicle

114)                       Need assessment of customer is done by_______

a)      Showing all available models to choose from

b)      Asking right questions to give right product

c)       Forcing him to buy low selling model

d)      None of these

115)                       Post sale follow up call should be made within_____

a)      30 days

b)      24 hours

c)       50 days

d)      48 hours

116)                       Below mentioned are the steps followed during delivery of a car arrange them in a proper order

A. Explain all features of the vehicle

B. Enquire about time of delivery of vehicle

C. Ceremony for delivery of vehicle

D. Prepares for delivery of vehicle

a)A-B-C-D

b)B-D-A-C

c)C-D-B-A

d)A-D-C-B

117)                       During selling a car to customer, Form 34 is used for the purpose of _____

a)      Transfer of Insurance

b)      Application for NOC

c)       Intimation of Hypothecation

d)      Transfer of RC

118)                       What are the sources to generate enquiry

a)      Maruti Driving school

b)      Referrals

c)       Telecalling

d)      All of the above

119)                       Which category customers are the major buyers of true value vehicles

a)      Two wheeler owners

b)      Compact car owners

c)       Sedan owners

d)      MUV owners

120)                       Which is the correct sequence while doing evaluation through app

a)      Exterior front-exterior right-exterior rear-exterior left

b)      Exterior front- exterior left- exterior right- exterior rear

c)       Exterior rear-exterior front- exterior right- exterior left

d)      Exterior front- exterior right-exterior left- exterior rear

121)                       A man buys a cycle for Rs 2600 and sells it for Rs  1950 . What is the loss percentage

a)      10%

b)      15%

c)       20%

d)      25%

122)                       Mcpherson strut is a type of ________

a)      Suspension system

b)      Safety system

c)       Steering system

d)      Braking system

123)                       In which version of Mirrorlink can be operated in both parking mode and drive mode

Ans- 1.1

124)                       In ipad complaint notification comes in ______colour

Ans- Red

125)                       What is the product of dial of telephone

Ans- 0

126)                       How will you handle the objection ‘Grand i10 has rear spoiler but celerio does not’?

Ans- Mention that rear spoilers are generally added in vehicles to improve aerodynamics. Highlight the excellent aerodynamics of celerio which is reflected in its high mileage as compared to Grand i10 . There are options of adding spoilers as an accessory and offer to showcase the same through ipad

127)                       A student got twice as many sums wrong as he got right . If he attempted 48 sums in all . How many did he solve correctly

a)      12

b)      16

c)       18

d)      24

128)                       Complete the series F3, _____,D27, C81,B243

a)      A16

b)      E9

c)       E3

d)      G4

129)                       Warranty become void if _____

a)      The car is used for commercial purpose

b)      The car is retro fitted with unauthorized CNG kit

c)       The car’s ECU is remapped for sporty performance

d)      All of the above

130)                       Which is the wrong sequence of evaluation process

a)      Exterior right-Exterior rear-Function-Frame

b)      Exterior left-Exterior rear- Frame –Function

c)       Exterior right- Exterior rear-Interior-RF cost

d)      Exterior front-Exterior left-Interior-Frame

131)                       During negotiation if a customer is willing to sell his car for a little more price than what was offered, what should be emphasized?

a)      Refuse

b)      Ignore

c)       Accept

d)      TV values should be pitched

132)                       If the buying price of an old alto is rs 110000, Refurbishment cost is Rs 5000, warranty cost Rs 1900, Free service cost is Rs 1300 and margin of the dealer is 7500 what will be the final selling price of this alto

a)      129700

b)      125000

c)       125700

d)      115000

133)                       Insurance premium charged in Zone A cities is ______higher that zone B cities

a)      1%

b)      0.3%

c)       0.25%        

d)      Same for both zones

134)Full form of AMT

a)Automated Manual Transmission

b)Aerodynamic Manual Transmission

c)Actuated Manual Transmission

d)Altered Manual Transmission

135)                       Fill the series JAK,MBJ,PCI,SDH_____

a)      OEP

b)      VEG

c)       MEN

d)      PFQ

136)                       Mara runs faster than Gail , Lily runs faster than Mara, who is fastest

a)      Mara

b)      Gail

c)       Lily

d)      Can’t say

137)  What is the full form of SIAM

a)Society of International Automobile Manufacturers

b)Society of Indian Automobile Manufacturers

c)School of Indian Automobile Manufacturers

d)None of the above

138)Match the following

1)Mahindra A)H-Promise

2)Toyota  B)First choice

3)Hyundai C)Auto Terrace

4)Honda     D)U Trust

a)1-B, 2-D,3-A,4-C

b)1-A,2-B,3-C,4-D

c)1-C,2-D,3-A,4-B

d)1-B,2-A,3-D,4-C

139)Fill in the blanks in the end of the series BC, EF, HI, KL,__

a)PR

b)QR

c)NO

d)MN

140) If an hour has 60 minutes , how many minutes does 5 hours have

a)250

b)100

c)60

d)300

141)84.2 Meters = _____cm

a)8420

b)842

c)84200

d)8.42

142)350 cm = _____millimeters(mm)

a)3.5

b)3500

c)35000

d)350

143)Which of the following word doesn’t convey the meaning warmth

a)Affectionate

b)Drastic

c)Kind

d)Caring

144) What should be checked before test drive

a)Cleanliness of the car

b)Service history of the car

c)Fuel level good enough for the drive

d)Both B and C

145)What are the benefits of customer docket

a)Gives the customer easy access to all documents required in sales process

b)Less chance of loan rejection

c)Ease of complaint resolution

d)Assure good customer feedback

146) Benefits of true value are

a)Rugged and tough

b)Sporty and peppy

c)Luxurious and comfortable

d)Reliability and quality

147)What should be explained to the customer at the time of delivery

a)Parts covered under warranty

b)Service schedule of the vehicle

c)Maruti standard demo process

d)Both A and B

148)If one and half year old used MSIL car (Running 50000kms) having 4 year extended warranty is purchased from a TV outlet, the buyer gets a warranty of total.

a)2.5 years

b)3.5 years

c)4 years

d)1 year

149)Match the following

1)Auto gear shift A)Gearbox

2)Variable geometry turbo B)Brakes

3)Antilock brake system  C)Engine

a)1-A, 2-C,3-B

b)1-C,2-B,3-A

c)1-C,2-A,3-B

d)1-C,2-B,3-A

150)Which of the following is a part of brake system

a)Fly wheel

b)Spark plugs

c)Proportioning valve

d)Radiator

151)Which model belongs to mid size category

a)WagonR

b)Dzire

c)Ertiga

d)Ciaz

152)Which of the following is a safety feature in car

a)Rear AC vents

b)Integrated audio system

c)Crumple zones

d)All of the above

153)______features in vitara brezza comes standard across all variants 

a)Luggage board, front accessory socket, driver side foot rest, 

b)Electric back door opening, luggage room accessory socket, height adjustable driver seat

c)Rear power windows,keyless entry system, Concealed seat under tray

d)Rear wiper ,washer and demister, Reverse parking sensor

154)What are the benefits of ABS

a)Wheels do not get locked on emergency braking

b)Allows steering control in panic braking situation

c)Enhances life of tyres due to low skidding

d)All of the above

155)Pick the odd one out Helmet , Bat , Ball, Football

a)Helmet

b)Bat

c)Ball

d)Football

156)If rajiv travels 50 kms south , then travels 36kms west and then travels 50 kms north , what is his distance form starting point

a)106

b)36

c)40

d)28

157)Match the following

1)Mahindra A- Beat

2)Toyota       B-Xylo

3)Chevrolet   C- Etios

4)Honda         D- Brio

a)1-B,2-C,3-A,4-D

b)1-B, 2-A, 3-C,4-D

c)1-A,2-C,3-D,4-B

d)1-B,2-D,3-A,4-C

158)What does LTV stands for

a)Leverage to Value

b)Loan to Value

c)Loan to vehicle

d)Leverage to vehicle

159) Customer has directly walked in to the true value outlet to sell his car directly , what would you do

a)Evaluate the car

b)Appoint POC DSE first

c)Appoint new car DSE first

d)Ask the customer to visit new car showroom first

160)In AGS what would be required for more torque

a)Press the brake pedal

b)Press accelerator by more pressure

c)Press the brake and accelerator both

d)None of the above

161)What benefits are available in Alto 800 but not in eon

a)Detent pin technology

b)Power windows

c)Power steering

d)Eon has all the mentioned features

162)During follow up on loan application a DSE has to be pro active with

a)Status tracking

b)Fullfilling any requirements of pending/new documents

c)Providing any missing information

d)All of the above

163)Which is not a value of true value channel

a)Simplicity

b)Transparency

c)Quality

d)Proffessionalism

164)During ______the DSE explores the customers needs to better understand his requirements and help him choose the right vehicle

a)Demo

b)Test drive

c)Need assessment

d)Vehicle delivery

165)What is the full form of IDV

a)Insured depreciated value

b)Insured declared value

c)Insurance depreciated value

d)Insurers declared value

166)The loan for a customer would get rejected in which of the following situations

a)Negative FI(Field investigation)

b)Incomplete documents

c)CIBIL defaulters

d)All of the above

167) A 1 year old WagonR with mileage 40000kms and non company fitted CNG kit will be NTV

a)True

b)False

168)What is the function of high mount stop lamp in Alto K10 model year 2015

a)It indicates the rear traffic that the vehicle has applied brakes

b)It indicates to the rear traffic that the vehicle is about to turn

c)It helps to remove fog from rear window glass

d)It is an exterior accessory that enhances looks of the car

169)Which of the following is a variant of Omni

a)Ambulance

b)5 seater

c)8 seater

d)All of the above

170)____ feature of WagonR VXI allows driver to adjust the steering height to his comfort

a)Tilt steering

b)Electrical ORVM

c)Rear power windows

d)Telescopic steering

171)_____ is available in AMT variants of new celerio

a)Tachometer

b)Outside air temperature display

c)Front seatbelt PT and FL

d)Alloy wheels

172)The torque of a car is measure in _____

a)Newton

b)Newton meter

c)Kilogram

d)Cubic centimetre

173)If an AGS car is in D or R mode then what steps to be taken to restart it

a)Press the brake pedal , bring gear lever to M mode start the car

b)Press the brake pedal, bring gear lever to N mode , start the car

c)Press the clutch pedal, bring gear lever to N mode, start the car

d)Release the brake pedal , bring gear lever to N mode, start the car

174)During negotiations what should be the approach of evaluator with the seller

a)Compromising

b)Accomodating

c)Deliberating

d)Collaborating

175)The following cost element is not part of vehicle selling price

a)Vehicle buying price

b)TV administrative cost

c)Refurbishment cost

d)Warranty cost

176)Shift indicator in new Alto k10 indicates ____

a)Engine RPM

b)When the car is due for service

c)Guides driver when to change gear to drive economically

d)All of the above

177)What are the 5 organisational values of new true value channel

a)Warmth,simplicity,Tendency,reliability and professionalism

b)Warmth, simplicity, transparency, reliability and professionalism

c)Warmth , simpleness, transparency, reliable and professionalism

d)Warmth, simplicity, transaparency, reliability and profession

178)How many are the technical evaluation evaluation areas for doing vehicle evaluation

a)4

b)5

c)6

d)7

179)Rohan paid Rs 850 for badminton racket and sold it for 935 , how much was his profit percentage

a)50

b)80

c)10

d)20

180)Which are the following parameters does the maruti Suzuki alto k10 surpass the Hyundai eon

a)Overall length

b)Fuel efficiency

c)Overall width

d)All of the above

181)What is not checked during exterior front evaluation

a)Front door

b)Fog lamp

c)Roof

d)Wind shield

182)Transaparency means being _____ and ____ during dealings and interactions with customers

a)Clever and smart

b)Loud and compromising

c)Honest and trust worthy

d)Kind and clever

183)The five steps of objection handling are

a)Talk, listen, understand, respond , confirm

b)Listen ,understand, respond ,confirm ,continue

c)Talk, listen, respond , understand , continue

d)None of the above

184)Advantages of drive by wire technology is ____

a)Excellent throttle response

b)Immediate pickup

c)Less maintenance cost

d)All of the above

185)20 Boys can complete a work in 5 hours, 1 boy can complete it in ____

a)4 hours

b)100 hours

c)50 hours

d)80 hours

186)If shyam travels 20kms south, then travels 36 kms west and then travels 22 kms north, what is the total distance he travelled

a)88

b)78

c)54

d)25

187)Car C is more powerful car than Car I, car G is not powerful as car S, Car A is powerful as car G, Car C less powerful than car A, which is the least powerful car

a)Car I

b)Car A

c)Car C

d)Car I and Car C

188) Where ever a vehicle is fitted with tubeless tyre this means_____

a)Fully tyre is made of rubber and has no air in it

b)Air is held between tyre and rim and valve is fitted on tyre

c)These tyres do not require air , they are filled with liquid

d)Air is held between tyre and rim , a valve is fitted on rim

189)The customer wishes to exchange his car for swift but he is confused to buy diesel or petrol model, how would the diesel help him

a)By selling the car in stock

b)By giving better discounts on petrol models

c)By explaining the diesel models have better resale value

d)By asking him how much is his vehicle running per month

190)Connecting rod connects _____

a)Engine and transmission

b)Cylinder block and head

c)Crank shaft and cam shaft

d)Piston and crank shaft

191)Which is not considered a good attribute while shaking hands with customers

a)Greet with smile

b)No sweat

c)Last 4-5 shakes

d)Small talk during introduction

192)If the DSE who sold the car is not available at the time of delivery what should he do

a)Inform the customer and assign another executive for the delivery

b)Tell him to postpone the delivery

c)Tell the customer that the car is not ready to deliver

d)Tell him that you have not received the full payment

193)Which of this information should be given to the customer during poc vehicle sale

a)Service history

b)Previous owner details

c)Kilometers run

d)All of the above

194)What is the benefit of customer profiling

a)Offer the correct scheme to the customer

b)Ask for the right set of documents at the beginning

c)both 1 and 2

d)Offer loan through your choice of bank

195)Name the feature that displays the reverse position of car while reversing

a)Reverse parking camera

b)Brake light

c)Electric foldable ORVM

d)Bootlamp

196)____ is a feature which gives the view of traffic behind you inorder to drive safe

a)Vanity mirror in sunvisor

b)ORVMs

c)Tail lamps

d)High mount stop lamp

197)What does TECT and HEARTECT refer to

a)Infotainment system

b)Modern new platform

c)Suspension

d)Precision cut alloy wheels

198) Which of the following words doesn’t convey the meaning of transparency

a)Clear

b)Frank

c)Indirect

d)Open

199)Solve 8/15*750

a)400

b)420

c)380

d)410

200)The benefit of electric power steering in swift is ____

a)Better fuel economy

b)Better power

c)It helps the driver by reducing the effort required to turn the car

d)All of the above

201)Which model doesn’t belong to compact car category

a)S Cross

b)Baleno

c)Swift

d)Celerio

202)The basic condition for a vehicle to be sold under true value is ____

a)5 years and unlimited kms run

b)10 years and below 50000kms run

c)Up to 7 years and below 1 lakh kms run

d)Up to 10 years and up to 1 lakh kms run

204)What is the benefit of brake booster

a)Prevents wheels from locking up

b)Prevents lock from slipping during acceleration

c)Increase the applied braking force

d)Does away with the need for ABS

205)Kerb weight of a vehicle is

a)Weight without passenger

b)Weight without luggage

c)Weight with passenger and luggage

d)Weight without passenger and luggage