1. What are the available fuel options of tiago?
a) Petrol,Diesel,CNG
b) Petrol and Diesel
c) Petrol only
d) Diesel only
2. Look at the series. 58,52,46,40,34 ,what number would come next
2. Look at the series. 58,52,46,40,34 ,what number would come next
a) 26
b) 28L
c) 30
d) 32
3. _________in Dzire reduces vehicle weight and corrosion free
a) Hydraulic engine mount
b) Carbon fibre body parts
c) Polymer fuel tank
d) Ventilated disc brakes
4. If steve travels 20 kms south , then travels 36 kms west, then travels 20kms north , what
is his distance from starting point
a) 78kms
b) 36kms
c) 20kms
d) 28kms
5. Base , S,SX are variants of
a) Platinum etios
b) Ameo
c) Xcent
d) None of the above
6. What comes in next 972,-----, 108,36,12
6. What comes in next 972,-----, 108,36,12
a) 320
b) 322
c) 324
d) 326
7. Look at this series , 21,9,21,11,21,13,21,____
A. 14
B. 15
C. 21
D. 23
8. Fill the series JAK, KBL, LCM, MDN,------
a) OEP
b) NEO
c) MEN
d) PFQ
9. Which of the below is the sister company of south Korean automobile manufacturer
9. Which of the below is the sister company of south Korean automobile manufacturer
KIA
a) HYUNDAI
b) GM
c) SSANGYONG
d) ASIAN MOTORS
10. Which of the following features are not available in Ford Aspire but available in Dzire
a) Push button start
b) Retractable cup holders
c) Rear parking sensors
d) All of the above
11. K Series engines are ELV complaint . ELV stands for ___________
a) Early life vehicle
b) End of life vehicle
c) Engine life value
d) Engine life valve
12. Shift up Indicator in ALTO K10 MT indicates___________
12. Shift up Indicator in ALTO K10 MT indicates___________
a) About hazard lights on
b) Driver in which gear car is running
c) Driver when to change gears to drive economically
d) It is just an interior accessory
13 Dzire has smoother gear shift as compared to zest as_________
13 Dzire has smoother gear shift as compared to zest as_________
a) Dzire has Detent pin technology
b) Dzire has dual mass fly wheel
c) Dzire has 6 speed gear box
d) Both B&C
14. Which of the following statement is correct
14. Which of the following statement is correct
a) Kwid is equipped with auto ac
b) Kwid has 14” alloys
c) Kwid has rear fog lamp
d) None of the above
15.Triumph is a british brand famous for its _______
a) Bikes
b) Cars
c) Commercial vehicles
d) All of the above
16 .When should reveal special offer/discount/price
a) While opening sales call
b) While discussing the final offer and finance
c) While giving test drive
d) Never disclose special offer
17. When ________-opens gases are pushed out of combustion chamber
a) Inlet valves
b) Exhaust valves
c) Air filter
d) Radiator
18 .You are going to visit an existing customer that you have known for some time , which of the
following would you do
a) Spend a lot of time on small talks
b) Tell him about new products of MSIL
c) Tell him gossip about competitor cars
d) Give a full company presentation
19. What is the benefit of lane change indicator in Dzire
a) Added safety
b) Provides sporty feel to driver
c) It is just an interior accessory
d) Tells when to shift gear to drive economically
20. Which of the following a customer does not expect at the time of vehicle delivery
a) All documentation & agreed accessory fitment done before hand
b) Timely delivery with adequate attention provided by DSE
c) All terms of service and warranty to be explained at the time of delivery
d) He should visit multiple counters to get any information during delivery
21.Pick the odd one out. Helmet, Gloves, Brakes, Shoes
a) Helmet
b) Gloves
c) Brakes
d) Shoes
22.How seconds does 5 hours have
a) 300
b) 12000
c) 18000
d) 800
23.If a doctor gives you 5 pills and tells you to take one pill every half hour, how long would it be before all the pills had been taken?
a) 0.5 Hour
b) 1 Hours
c) 2 Hours
d) 2.5 Hours
24.Which number should come next in the series 1,3,6,10,15
a) 8
b) 11
c) 21
d) 24
25.Which of the following statements are true when comparing swift with tiago
a) Swift has higher ground clearance
b) Swift is longer than tiago
c) Swift has rally based suspension
d) All of the above
26.Which of the following is a post approval document?
a) Salary slip
b) Address proof
c) Post dated cheque
d) Bank statement
27.What are late payment charges
a) Charges paid for late submission of loan documents
b) Charges paid by dealer for late EMI payment
c) Charges paid by customer for late EMI payment
d) None of the above
28.Field investigation before loan disbursement is done by
a) Dealership
b) Finance company
c) Manufacturer
d) Sales executive
29.One time amount charged by the finance company for processing the loan paper work expense is
a) First instalment
b) Partial instalment
c) Processing fee
d) Pre emi
30.Turbo charger used in swift diesel compresses
a) Fuel
b) Inlet air
c) Water
d) Oil
31.In celerio auto gear shift how do gears change to higher gear in Manual mode
a) Gears to be shifted manually
b) ECU shifts gears up depending on load in the car
c) Gears will shift up on their own with increase in speed
d) None of the above
32.In diesel engine _______--injects fuel in to the combustion chamber
a) Spark plug
b) Injector
c) Catalytic converter
d) Exhaust valve
33.In celerio auto gear shift variants , creep function is available in
a) D mode
b) R mode
c) N mode
d) Both A&B
34.What is the benefit of crumple zone
a) Better driving comfort
b) Enhanced safety for occuppants
c) Better suspension
d) Enhanced safety for pedestrians
35.VGT stands for
a) Valve Geometry Turbocharger
b) Variable Graphical Turbocharger
c) Variable Geometrical Turbocharger
d) Viscous Geometry Turbocharger
36.If south east becomes North, North east becomes West and so on , what will west become
a) North east
b) South west
c) North west
d) South east
37.At which position of demo process would you talk about boot space
a) Front
b) Technology
c) Safety
d) Rear
38.Before test drive a DSE must check
a) Sufficient fuel is there in the test drive vehicle
b) Ask a customer whether he has a life insurance
c) Customer has a valid PAN card for ID verification
d) Test drive vehicle registration
39.Which is the correct sequence of a test drive according to MSSP
a) Customer begins drive> then you drive back
b) You begin the drive>Then customer drives>You drive back to the showroom (If needed)
c) You drive first>Then the showroom driver drives>Then the customer drives back
d) Customer drive though out the test drive
40.Insurance companies provide _______if a customer in case he doesn’t make a single claim in a year
a) Depreciation
b) Discount voucher
c) No claim bonus
d) Loyalty point
41.Which of the following statements are true and should be followed by DSE during a test drive
a) DSE should not accompany customer on test drive
b) Customer should begin the drive and hand over car to DSE on a convenient spot
c) DSE should always wear a seat belt and request customer to wear also
d) DSE to stay silent during test drive
42.A car takes 2 hours to cover 160KMS how much time would it take to cover 60 Kms
a) 30 mins
b) 45 mins
c) 60 mins
d) 70 mins
43.What is hypothecation
a) It is the ownership without possession and it acts as security for the finance company
b) Vehicle is registered in the name of dealership
c) It is the process of loan approval by finance company
d) Vehicle is bought back by the dealership at the half price after 4 year
44.Alto k10 _______variant comes with Auto gear shift
a) LXI
b) VXI
c) VXI(O)
d) All the variants
45.Fill in the blanks SCD,TEF,UGH,____,WKL
a) CMN
b) UJI
c) VIJ
d) IJT
46. Fill in the blanks, 72,___,18,9
a) 30
b) 36
c) 20
d) 27
47.If sam shoots 3 birds in 10 minutes , how many birds he will shoot in 20 minutes
a) 20
b) 10
c) 6
d) 5
48.If a train is travelling at a speed of 75km/hr then how much time it will take to cover 375kms
a) 4 hours
b) 5 hours
c) 6 hours
d) 7 hours
49. Creta is a product launched by manufacturer
a) Tata
b) Hyundai
c) Honda
d) Renault
50.Which MSIL vehicle crossed a sales milestone of 30Lakhs
a) Omni
b) Gypsi
c) Alto
d) Swift
51.We get a premium feel in swift than etiosliva due to features we ______
a) Interior chrome door handles, keyless start/stop
b) Passenger side cup holder with vanity mirror
c) Electrically adjustable ORVM
d) Both A & C
52.Which of the following safety features are available in Xcent__?
a) Brake Assist
b) Engine drag control
c) Electronic brake force distribution
d) None of the above
53.A is two years older than B who is twice as old as C , if the total ages of A,B and C be 27, then how old is B?
a) 8
b) 9
c) 10
d) 11
54.The average consumption of petrol for a car for seven months is 110 litres and for next five months it is 86 litres .The average monthly consumption?
a) 96 LTRS
b) 98LTRS
c) 100LTRS
d) 102LTRS
55.As compared to Xcent ,Dzire has wider body
a) Better manueverability
b) Higher fuel economy
c) Spacious interiors/wider shoulder room
d) Higher torque
56.When ayesha was born ayesha's father was 38 years old and her mother was 36 years old when her brother was born. Her brother is 4 years younger to ayesha then what is the age difference of parents
a) 2
b) 4
c) 6
d) 8
57. Next in the series 100,225,400,625,_________
a) 750
b) 900
c) 825
d) 800
58.Ertigas diesel engine has following turbo charger
a) Fixed Geometry turbo
b) Variable geometry turbo
c) Vaccum Gamma Turbo
d) None of the above
59.Hyundai i10s length of 3585mm is less than length of Wagonr VXI+ which is ____________
a) 3559
b) 3959
c) 3955
d) 3636
60.Benefits of DDiS engine technology is
a) Better power delivery
b) Lower emission
c) Lower maintenance
d) All of the above
61.Find the number which when added to itself 13 times gives 112
a) 7
b) 8
c) 9
d) 10
62.I'm a man , If Alberts's son is my sons father , what is the relation ship between Albert I?
a) He is my brother
b) He is my uncle
c) He is my father
d) He is my sister
63.Redigo has a turning radius of 4.7M where as in alto 800
a) 4.6M
b) 4.5M
c) 4.8M
d) 4.4M
64.As per SIAM length of compact cars is ______mm to _____
a) 3200-3400
b) 3400-3600
c) 3600-4000
d) None of the above
65.How many extra kms would ALTOk10 ags cover on a full tank compared to kwid 1.0 L AMT
ANs- 169Km
66. In celerioamt pressing accelerator pedal softly will
ANS- Result in good fuel efficiency
67. An american car company ________was recently launched in india whose symbol is a running horse
ANS- Mustang
68. How emi is calculated
ans-Loan amount in lac*EMI in per lac
69.Renault kwid comes only in petrol version but Alto k10 comes in
ans-Petrol and CNG
70.____________has connected front seats
ans-Datsun go
71.What is the benefit of 60:40 split rear seat in celerio which is not available in i10
ans-Flexible seating and storage
72.Alto k10 has dual front wipers whereas kwid has single front windshield wiper
Ans-True
73.Convert 4495mm = M
ans-4.495M
74.What is the ground clearance of Tiago with 13" wheels
ans-165, for 14"-170mm
75.After the test drive
ans-Take feedback on the vehicle driving experience
76.If customer doesn’t accompany you for evaluation , you should
ans-Keep the customer informed about the evaluation status
77.Why should we follow the vehicle delivery process
a) Helps in building customer enthusiasm
b) Higher sales satisfaction and more referrals
c) Easy to sell expensive accessories
d) Both A&B
78.Which of the following should not be considered as a role of a DSE
a) Achieve retail targets
b) generate enquiries
c) Ensure customer satisfaction
d) Manpower planning
79. Which of the following would not help you in handling a customers objection
a) Never argue never interrupt
b) Acknowledge the objection&assure that you will resolve it
c) Show documented facts &ensure customer satisfaction
d) Tell the customer that his objection is not acceptable
80.What are the main objectives of used car exchange facility
a) To buy used cars at a higher cost&there by selling them on a lower price
b) To collect used car and safely scrap them
c) To promote new car sales by providing exchange facility
d) To belittle customers past car choices
81. A customer walks with his wife and kids to buy a new car , he mentions he is looking for a car with safety over everything else.What would you do?
ans-take permission from the customer to ask some important questions that will enable you to suggest the best vehicle /variant to him with desired safety features
82. During ErtigaZdi+ standard demo while explainiing technology features , which among the following should dse talk about
a) VVT
b) Cruise control
c) Integrated starter generator
d) AGS
83.If a customer wants to exchange his/her old car. MSIL can take________
a) UP to 7 years
b) Car driven up to 1 lakh kms
c) Only if it is a maruti car
d) Any car
84.Which among the following is odd one
a) Cube
b) Triangle
c) Rectangle
d) Circle
85.If anshul bought his swift at Rs 600000 and sold it at a loss of 15% . What is the loss that he incurred
a) 60000
b) 90000
c) 100000
d) 120000
86.Look at this series 31,29,24,22,17,___________ which number would come next
a) 15
b) 14
c) 13
d) 12
87.Ram stored 1 litre of milk in 3 bottles how many bottles will he need to store 5 litres of milk
a) 10
b) 6
c) 15
d) 20
89.What is the cost of an article which is sold at a loss of 25% for Rs150
a) 200
b) 225
c) 125
d) 175
90.If a quarter kg of potato cost 60paise , how many paise will 200gm cost?
a) 48 paise
b) 54 paise
c) 56 paise
d) 72 paise
91.Tuv 300 is a product launched by
a) Tata
b) Mahindra
c) Honda
d) Renault
92.Dzire is more safer as compared to zest because
a) Dzire has Brake assit
b) Dzire has engine drag control
c) Dzire has 6 airbags
d) Both A&B
93. Which of the following cars in petrol variant has more power
a) KUV100
b) I10
c) Swift
d) Micra
94. which of the feature that prevents the engine from running unless the original key is inserted thereby preventing theft is availablein alto k10but not available in kwids base variant
a) Immobilizer
b) Driver side airbag
c) Child lock
d) Auto gear shift
95.renault kwid comes with 5 colour options whereas alto k10 has _______-options
a) 6
b) 5
c) 4
d) 3
96. which of the following statements are true about datsun go+
a) datsun go+ does have optional airbags
b) datsun go+ does not have cd player
c) datsun go+ doesn’t have ABS
d) all of the above
97. Baleno first batch has been exported to which country from India
a) Japan
b) South Africa
c) Mexico
d) All of the above
98. Airbags were recalled by which company
Ans- TAKATA
99. All nationalised banks have same processing fee
a) Yes
b) Depends on the income of buyer
c) Varies from bank to bank
d) Nationalised banks doesn’t charge processing fee
100.Mr Harpreet is interested in buying DzireZxi and looking for finance options how would you convince him to opt for maruti finance
a) Would explain that maruti finance would serve as one stop shop for his needs
b) Tell him about transparent and competitive rates offered
c) maruti finance offers for insurance and mga
d) All of the above
101.Mara runs faster than Gail, Lily run faster than mara , then who is fastest
a) Mara
b) Gail
c) Lily
d) Cant say
102.A customer purchased a MSIL vehicle & is using it for commercial purpose does he qualify for extended warranty claim
a) He doesn’t qualify for extended warranty claim
b) He qualify for only up to 3rd year
c) He qualifies for both 4th year or 80000kms also
d) Qualify for limited warranty
103.What is the most appropriate time for dse to pitch vas like MGA,EW, TV etc…
a) During objection handling and deal closure
b) During delivery preparation
c) during need analysis and deal closure
d) can be pitched any time
104.4 valves per cylinder compared to 3 valves per cylinder in eon sportz
a) Better breathing of engine hence less emissions
b) Better combustion hence better fuel efficiency
c) Smoother gear shift
d) Both A&B
105.MSIL cars comes with Tubeless tyres . This means
ans-Air is held between tyre and rim and valve is fitted on rim
106.Full form of siam
ans- Society of Indian Automobile Manufacturers
107.What are the benefits of good aerodynamics of a car
ans-Stability at high speed+less wind and noise+Fuel economy
108.Which of the prominent features are not availble in kuv100
a) Brake assist
b) Auto AC
c) Both A&B
d) Both A&B are absent
109.Which of the following should not consider as good rules for success
a) Have positive thinking
b) Listen to customer
c) Lie about competitors
d) A&B
110.What is the benefit of ECS
ans-Money is transferred electronically
111.Which of the following feature in new alto k10 increases safety of occuppants
a) dual aibags
b) Rear fog lamps
c) Seat belt reminder
d) Rear wiper and washer
112.I create tool in vitara brezza enables customers to ___________the car
a) Modify
b) to improve the performance
c) personalize
d) clean
113.If a car travels at a speed of 80kmph , how much would it travel in 5 hours and 30 minutes
a) 420
b) 425
c) 440
d) 450
114.Find next in the series 1,8,27,64,125__________
a) 250
b) 128
c) 216
d) 81
115.Find the odd one out- Milk,Butter,Ghee,Paneer
a) Milk
b) Butter
c) Ghee
d) Paneer
116.Xcenthas_____________headrest
ANs- Fixed head rest in front and adjustable in rear
117.ICATS
ans- Intelligent Computerised Antitheft System
118.Pretensioners and Force limiters are system which _____________
ans- Tightens seat belt during the inflation of airbag& loosens after airbags are fully inflated
119.Which of the following is required to make a good impression
a) Uniform
b) Polished shoes
c) Both A&B
d) None of the above
120.Customers requirement for exchange should be checked in which step of MSSP
a) Opening
b) Need assessment
c) Attempted closing
d) None of the above
121.Which of the following would you keep in mind while customer raises an objection
ans- Provide answers only if you are sure of being correct
122.Which among the following is the most approapriate reply if a customer says I want to buy a new hatch back which one do you suggest
ans- can I ask you few questions to understand your usage
123.Finance, DSE should____________
Ans- Dse should gather financial details from customer without offending him
124.There is a clutch is celerio ags
a) True
b) False
125.Benefit of gear position indicator in celerio auto gear shift is
ans- convenience
126.What is the benefit of co-driver seat under basket in wagonr
ans- safe storage of expensive items , cash etc…
127.Which of the following component ignite fuel in petrol engine
ans- spark plug
128.Which of the following gives ALTO k10 modern and sporty looks
a) AERODYNAMIC DESIGN
b) NEW DESIGN REAR COMBINATION LAMPS
c) ADVANCED AUDIO SYSTEM
d) BOTH A& B
129.While financing to self employed customer following document is not relevant
ans- salary slip
130.Benefits of Maruti finance to customers
a) Convenient and faster processing of loan
b) Finance discount in each case
c) Both A&B
d) None of the above
131.What is the advantage of loan through bank where customer has salary account
ans- Pre approved loan (With minimal documentation)
132.Swift provides more length of ____________mm is longer than KUV100s length of 3675mm
ans- 3850mm
133.SWIFT is longer compared GRAND I10.benefit of this is -----------------------?
a) High ground clearance
b) More interior space
C)Both A&B
d) None of the above
134. Which of the following are tyre brand?
a) Michelin
b) Goodyear
c) Metro
d) All of the above
135. Which of the following car in its petrol variant has more power?
a) New polo
b) EtiosLiva
c) Swift
d) Wagon R
136. In Bumper to Bumper traffic Celerio Auto Gear Shift an advantage over i10 as----------------?
a) Creep function
b) Celerio does not have clutch pedal
c) Both A&B
d) None of the above
137. .as compared to Swift which major safety & security features are absent in Etiosliva----------
a) Rear Fog lamp
b) ABS with EBD
c) CO- Driver AIRBAG
d) all of the above
138.Which of the features of celerio are also available in i10 ?
a) 60:40 split seat
b) Instantaneous fuel efficiency
c) 2 step door unlock
d) None of the above
139.Which of the following does not comes with audio system
a) I 10 1.1 magna
b) Datsun go +
c) wagon R vxi
d) swift LXI
140. Which of the following not a pre-approval documents?
a) salary slip
b) address proof
c) Bank statement
d) ECS form
142. In Celerio Auto Gear Shift Variants will start only if gear position is ----------------
a) in N mode with out pressing break pedal
b) b)in R mode with out pressing break pedal
c) in N mode with brake pedal pressed
d) All of the above
143.name the feature that displays the view of rear traffic to the driver in order to drive safe
a) Reveres e parking sensor
b) Rear view demister
c) Reverse parking camera
d) Rear Fog Lamp
144.Benefit of DDIS technology are ------------------
a) Better power drivability
b) lower emission
c) Lower maintenance
d) All of the above
145.celerio AGS has -------------- transmission?
a) 4 speed
b) 5 speed
c) 6 speed
d) CVT
146.The turbo charger present in swift&Dzire DDIS is powered by------------?
a) car battery
b) Fuel pump
c) Engine Exhaust Gases
d) Engine Intake Gases
147.a customer wants to fit stereo from the local market. which of the following option will use to convince him for MGA stereo?
a) Offer more discount to match the price of the non MGA
b) The fit & finish stereo will be better suited to the interior of the car
c) MGA stereo shall help keep the car warranty
d) Both b&c
148.During standard demo process the DSE will start the DEMO by demonstrating
a) Glass antenna
b) Headlamp
c) Rear fog lamp
d) Boot space
149.What is the advantage of customer for life?
a) The customer give you gift
b) The customer will come to you for the next car other value added services
c) The customer will not ask any discount
d) the customer will not sell his car
150. Which of the following process should be done before delivery of a new vehicle?
a) Pre-delivery inspection
b) Complete accessory fitment
c) only A
d) Both A&B
151. Which of the following process would you keep in a mind when a customer raises an objection?
a) Ignore the objections raised by the customer
b) Offer him discount to make up for what he say is missing
c) Provide answer only if your sure of being correct
d) Ask him to leave as you cannot resolve his objection
152.what is the benefits of Maruti insurance?
a) Cashless repair
b) All India service network
c) Fair &transparent clime settlement.
d) All of the above
153.Among the following which of these is not covered under warranty?
a) Transmission
b) Engine
c) Clutch plate
d) ECM
154. If a clerk can process 60 cheque in half hour .How many cheque she will process1.5 hour
a) 30
b) 40
c) 120
d) 180
155. .A man start walking from his house towards north and cover 15.5km and then turn left and walks 7km. He then turn left again and after walking 31km again turn left and stop after 7km .how far is he from his house ?
a) 14.5kms
b) 13.5kms
c) 12.8kms
d) 15.5kms
156.What is the function of camshaft in an engine
a) To rotate wheels
b) To open/close valves
c) To open and close injectors
d) To turn the sliding speed of piston in to rotational motion
157. If you count from 1 to 100 how many 3s are there
Ans- 20
158. Raj bought a watch for Rs 22000 and sold it at a loss of 20% . How much he sell it for
a) 16600
b) 17000
c) 17400
d) 17600
159. 185/65 R 15, Here 65 stands for
a) Tyre width
b) Aspect ratio
c) Rim diameter
d) Tyre thickness
160. John is the son of Jasons father, Then what is the relation between John and Jason
a) Uncle
b) Nephew
c) Brother
d) Father
161. What Suzuki TECT body is to Ciaz __________is to hyundaiverna
a) Super body structure
b) Safe body structure
c) Strong body structure
d) Sleek body structure
162.What is the full form of EMI
a) Equal monthly instalment
b) Equal minimum instalment
c) Equated monthly instalment
d) Equal monthly instrument
163.Maruti sells one car in every ____
a) 12 seconds
b) 12 minutes
c) 21 seconds
d) 21 minutes
164.By which year indian government is planning to replace all the cars with electric vehicles
a) 2018
b) 2030
c) 2035
d) 2040
165. Complete the series ½, ¼, 1/6 ___
a) 1/20
b) 1/32
c) 1/8
d) 1/12
166. DCi technology is used by
a) Nissan
b) Renault
c) Hyundai
d) Both A&B
167. The total ages of Amar , Akbar and Antony is 80 years, What was the total of their ages three years ago
a) 71 years
b) 72 years
c) 74 years
d) 77 years
168.Era, Magna, sportz are variants of which car
a) Ford figo
b) Honda Brio
c) Hyundai i10
d) Fiat punto
169. Which is the product launched by TATA in September 2017
a) Tiago
b) Nexon
c) Tigor
d) Hexa
170. Ram is elder than varun ,varun is elder than kapil, kapil is younger than suresh , suresh is younger than varun, who is the youngest of them all
a) Ram
b) Varun
c) Kapil
d) Suresh
171. Anshu was standing facing south and then she turned left for 15 minutes, after turned around 180 degree, Which direction is she facing now.
a) East
b) West
c) South
d) North
172. ____________Dzire gives better braking efficiency even in emergency situations
a) Brake assist system
b) Hydraulic engine mount
c) Retractable cup holder
d) Rear defogger
173.Clutch and gear shifting in ags is controlled by
ANs- Electronic control unit and Intelligent actuating unit
174. Santhosh was travelling in a railway compartment , he met a man and five women , each women had child in her arms, calculate the exact number of persons in that compartment
a) 12
b) 10
c) 11
d) 9
175. What is the ratio of 80 paise to 5 Rs
a) 2:25
b) 3:25
c) 4:25
d) 5:25
176.What is the full form of DDIS
Ans- Diesel Direct Injection System
177. Which of the below statement is not true when comparing Celerio with Tiago
a)Celerio has longer wheelbase
b)Celerio has 60:40 rear seat split
c)Celerio has bigger turning radius
d)Celerio has more height
178.Which of the following are the competition cars of vitara brezza?
a)Ecosport
b)Creta
c)XUV500
d)Both 1st and 2nd option
179.______features in vitara brezza comes standard across all variants
a)Luggage board, front accessory socket, driver side foot rest,
b)Electric back door opening, luggage room accessory socket, height adjustable driver seat
c)Rear power windows,keyless entry system, Concealed seat under tray
d)Rear wiper ,washer and demister, Reverse parking sensor
180.Pick out the wrong point wrt your contribution to the dealership in which you are working
a)Ensure signs and bannners are properly visible to the customers
b)Keep competition brochure on stand for customer reference
c)Inform the housekeeping staff if you don't find the place clean
d)Make sure you leave the show room only after the last customer leave
177. Which of the below statement is not true when comparing Celerio with Tiago
a)Celerio has longer wheelbase
b)Celerio has 60:40 rear seat split
c)Celerio has bigger turning radius
d)Celerio has more height
178.Which of the following are the competition cars of vitara brezza?
a)Ecosport
b)Creta
c)XUV500
d)Both 1st and 2nd option
179.______features in vitara brezza comes standard across all variants
a)Luggage board, front accessory socket, driver side foot rest,
b)Electric back door opening, luggage room accessory socket, height adjustable driver seat
c)Rear power windows,keyless entry system, Concealed seat under tray
d)Rear wiper ,washer and demister, Reverse parking sensor
180.Pick out the wrong point wrt your contribution to the dealership in which you are working
a)Ensure signs and bannners are properly visible to the customers
b)Keep competition brochure on stand for customer reference
c)Inform the housekeeping staff if you don't find the place clean
d)Make sure you leave the show room only after the last customer leave
181.Mr X wants his car to be serviced on Monday that is 15th August which is the national holiday before 4 o'clock ask he has to travel out of town along with his family in the same car which of the following replies is most appropriate
a) sorry sir we are closed tomorrow
b) Sir you can leave the car with us today but we will only able to examine the vehicle day after
c)Sir we are closed tomorrow however let me see what best I can do for you
d) none of the above
182.Delivery ceremony is a very speacial occassion in customer's life. How can we make this occassion special?
a)By presenting a flower bouquet
b)Taking photo of the customer and delivering it to him/her
c)Thanking customer for his/her association with us
d)All of the above
183.What is POI in smart play infotainment system in brezza
ans- Point of Interest
184.What does P-EPS stands for
ans- Pinion assisted Electronic Power Steering
185. Which of the following pre requisite condition is incorrect for Engine A-Stop system to function
a)Drivers seat belt fastened
b)Drivers door closed
c)Hood closed while ignition is on
d)Gear lever engaged
186.Customer has booked Swift LDI .The on road price of the car is Rs 7 lakhs. He is paying down payment of Rs 2 lakhs and has financed 5 lakhs through maruti finance with a tenure of 5 years . What would be the EMI if the rate of interest is 12.5% (Advance emi Rs 2227)
a)Rs 10635
b)Rs11535
c)Rs10035
d)Rs11135
187. Customer has booked brezza ZDI . The onroad price of the car is Rs 10 Lakhs. He is paying a downpayment of Rs 4 lakhs and has financed Rs 6 lakhs through Maruti Finance with a tenure of 4 years. What would be the EMI if the interest rate is 12.25%(Advance emi Rs 2619)
a)14714
b)15514
c)15014
d)15714
188.After collecting all the documents from customer and sending the file for approval to bank , what shoud the DSE do
a)Wait for customers call to ask the status
b)Regularly update the customer about loan application status
c)Wait for bank to confirm whether loan has been approved or not
d)Ask customer to call bank and checkthe status of his loan
189.Which of the following statement is correct?
a)Kwid is equipped with auto ac
b)Kwid ahas 14" alloys
c)Kwid has rear fog lamp
d)none of the above
190. Elaborate ICATS
ans- Intelligent computerised Antitheft System
191.Which south korean manufacturer is going to launch its hatchback RIO in India
a)Kia
b)Hyundai
c)Ssangyong
d)Proto
192.Seat belt pre tensioner and force limiters are systems which____
a)Loosens the seat belt during inflation of airbags and tightens after fully inflated
b)Automatically locks the seat belt as soon as airbags deflate
c)Tightens the seat belt during inflation of airbags and loosens after airbags are fully inflated
d)Helps in adjusting seat belt and seat height
193.One of your customer is out of city for a tour and met with an accident what would you advice him wrt to maruti insurance
a)Get it repaired at a local workship to avoid costly workshop repair
b)Get it repaired from the same dealership from where car and insurance was purchased
c)Get it repaired at a maruti workshop in the same city where the insurance is purchased
d)Get it repaired at he nearest maruti dealership and avail cashless transactions
194.When booking a vehicle for the customer , what a customer docket does not do
a)Increase convenience of keeping the documents
b)Standardization of booking process
c)Reduce number of deal related concerns
d)Hassle free claim settlement
195.Engine will restart automatically after______ seconds (approx) if stopped by engine auto stop system
a)Rs 10635
b)Rs11535
c)Rs10035
d)Rs11135
187. Customer has booked brezza ZDI . The onroad price of the car is Rs 10 Lakhs. He is paying a downpayment of Rs 4 lakhs and has financed Rs 6 lakhs through Maruti Finance with a tenure of 4 years. What would be the EMI if the interest rate is 12.25%(Advance emi Rs 2619)
a)14714
b)15514
c)15014
d)15714
188.After collecting all the documents from customer and sending the file for approval to bank , what shoud the DSE do
a)Wait for customers call to ask the status
b)Regularly update the customer about loan application status
c)Wait for bank to confirm whether loan has been approved or not
d)Ask customer to call bank and checkthe status of his loan
189.Which of the following statement is correct?
a)Kwid is equipped with auto ac
b)Kwid ahas 14" alloys
c)Kwid has rear fog lamp
d)none of the above
190. Elaborate ICATS
ans- Intelligent computerised Antitheft System
191.Which south korean manufacturer is going to launch its hatchback RIO in India
a)Kia
b)Hyundai
c)Ssangyong
d)Proto
192.Seat belt pre tensioner and force limiters are systems which____
a)Loosens the seat belt during inflation of airbags and tightens after fully inflated
b)Automatically locks the seat belt as soon as airbags deflate
c)Tightens the seat belt during inflation of airbags and loosens after airbags are fully inflated
d)Helps in adjusting seat belt and seat height
193.One of your customer is out of city for a tour and met with an accident what would you advice him wrt to maruti insurance
a)Get it repaired at a local workship to avoid costly workshop repair
b)Get it repaired from the same dealership from where car and insurance was purchased
c)Get it repaired at a maruti workshop in the same city where the insurance is purchased
d)Get it repaired at he nearest maruti dealership and avail cashless transactions
194.When booking a vehicle for the customer , what a customer docket does not do
a)Increase convenience of keeping the documents
b)Standardization of booking process
c)Reduce number of deal related concerns
d)Hassle free claim settlement
195.Engine will restart automatically after______ seconds (approx) if stopped by engine auto stop system
a) 180
b)150
c) 120
d) 90
196.What are the priorities of the customer while choosing insurance for the car
a) Easy claim,cashless settlement , fair and transparent working
b)Low premium, discount on accidental repairs
c) both first and second option
d)None of the above
197.Which of the following documents cannot be considered as a proof of Identity
a)Telephone bill
b)Pancard
c)Driving licence
d)Voters ID
198.Mobile phone can act as remote control for Smart play infotainment system. This can be done through which app
a)Mirrorlink
b)Carplay
c)SuzukiApp
d)None of the above
199.Which among the following are unique features of K-Next engine
a)Alluminium engine with light weight engine
b)Dirve by wire technology
c)Redesigned valves and valve springs
d)All of the above
200.If the customer is not aware of I create then what should be the first step of DSE towards that customer
a) customer is introduced to sales DSE for personalization experience
b) inform customer about personalization option on the web using tablet
c) Pitch I create with the help of brochure
d) personalization experiences is delivered by DSE through website
201.How can a potential customer be made customer for life
a) by offering huge cash discounts commissions on referrals gifts on festival
b) by building relation fair and transparent deal, memorable purchase experience
c) both first and second option
d)None of the above
202.Which of the following feature in new Alto K10 increases safety of occupants
a) dual airbag
b) rear fog lamp
c) seat belt reminder
d) rear wiper and washer
203.______Has a flexible boot space capacity up to 735 Litres
a) Swift
b) WagonR
c) Desire
d) Ertiga
204.Which statement is not true with respect to objection handling
a) never argue and interrupt
b) if the customer does not believe in your product just leave the enquiry
c) only provide answers to question you are certain about
d) none of the above
205._____________ in Desire reduces vehicle weight and is corrosion free
a) hydraulic engine mounts
b)Carbon fibre body panel
c)polymer fuel tank
d)ventilated disc brakes
206.Delivery ceremony is a very special occasion in customers life how can we make this occasion special
a) by presenting him a flower bouquet
b) taking a photo of the customer and delivering it to him/her
c) thanking the customer for his/her Association with us
d) all of the above
207.Which of the following features of Celerio are also available in i10
a) 60:40 rear split seat
b)instantaneous fuel efficiency
c)two step door unlock
d)none of the above
208.Which of the following statement you would not use as a closing statement
a) let's finalize the car model and then we could discuss the accessories
b) would you prefer delivery on Tuesday or Wednesday
c) if I promise to get your desired colour delivered by tomorrow evening will you be ready to sign the booking form now
d) if we provide you a 15% discount on the ex showroom price will you be able to finalize the deal today
209.Can a DSE check his performance in saleztrac
a) yes it will give month till date performance of DSE
b) yes it will give quarterly performance of DSE
c) yes it will give yearly performance of DSE
d) none of the above
210.Mr. Vikram wants to sell his hypothecated vehicle during the tenure of the loan what should you advise him as a DSE
a) to sell the car to his friend or relative or neighbor directly
b) to transfer it to another member of his family first then sell it
c) he can't sell it before it finance tenure
d) he needs to take approval from the bank and get NOC after loan foreclosure
211.Which of the prominent features is/are not available in k u v 100
a) EBD
b) auto AC
c) drl
d) rear defogger
212.By tapping on RES+ button for Once in Vitara brezza cruise control speed gets increased by
a)1.5 kmph
b) 1.6 kmph
c) 2.5 kmph
d) 2.6 kmph
213.Which statement among the following can be said to the customer when the customer want to exchange a very old car, without offending him
a)Sir this model has been in the market for long, your car has been maintained well
b) Sir this is a very old car
c) sir this is a discontinued model
d) sir this car has no resale value
214.What are you supposed to do when travelling on a bad stretch of road during a test drive
a) apologies for the inconvenience
b) tell the customer to drive below 10 kmph
c) tell him about the suspension
d) all of the above
215.From where we download the Saleztrac app
a)Ios app store
b)Play store
c)Windows store
d)ios App store and Google Playstore
216.LTV means
Ans- Loan to Value
217. Term used for closing of loan before the completion of loan tenure/term
a)Pre closure
b)Post closure
c)Foreclosure
d)None of the Above
218.Which of the below MSIL car have a maximum boot space of 735L after adjusting the seats
a)Swift
b)Ertiga
c)Dzire
d)Alto
216.LTV means
Ans- Loan to Value
217. Term used for closing of loan before the completion of loan tenure/term
a)Pre closure
b)Post closure
c)Foreclosure
d)None of the Above
218.Which of the below MSIL car have a maximum boot space of 735L after adjusting the seats
a)Swift
b)Ertiga
c)Dzire
d)Alto
219.Tacho metre is available in which variant of Celerio
a)All variants
b)Vxi
c)Vxi AMT
d)Lxi AMT
b)Vxi
c)Vxi AMT
d)Lxi AMT
220.Interior Dashboard colour of Celerio X
Ans- Full Black
221.Tata Nexon is
a)SUV
b)Hatchback
222. What is the fuel tank capacity of W-RV
Ans-40L
222. What is the fuel tank capacity of W-RV
Ans-40L
223. Does fitment of
MGA affect the warranty of the vehicle?
a) No warranty of the vehicle
remains valid after fitting MGA
b)
Warranty of the vehicle is reduced to 1 year or
20000kms if MGA is fitted
c)
Original warranty is remains the same ,but vehicle
is no longer eligible for extended warranty
d)
None of the above
224. What is the advantage for the seller in maruti
exchange
a) Transparent
evaluation
b) Getting
incentive for selling the car
c) Fast
and full payment
d)
Both 1st
and 3rd options
225.XE,XM and XTA are variants of _____
a) XCENT
b)
Tiago
c) Amaze
d) Platinum
etios
226.Aspire titanium has ______inch alloy wheels
where as Dzire ZXI has 15 inch alloy wheels
a) 13
b)
14
c) 15
d) 16
227. which of the following is not a moving part
during the running of the vehicle?
a) Wheel
rim
b) Camshaft
c)
Radiator
d) Crankshaft
228. Rear LED combination lamps and LED high mount
stop lamp are available in which variants of the new Dzire
a)
LXI/LDI
onwards
b) VXI/VDI
onwards
c) ZXI/ZDI
onwards
d) ZXI+/ZDI+
only
229. Feature of auto gear shift that allow you to
shift between M and D mode while vehicle is moving is known as_____
a)
Shift on
fly-Function
b) Creep
function
c) Kick
down function
d) Intelligent
shifter
230. Four quadrants in vitara brezza smart play are
a)
Listen,Call,Connect
and Drive
b) Listen
,speak,Connect and Drive
c) Listen
,speak,communicate and drive
d) Listen
,call,Connect and direct
231. Match the following
A Antiglare IRVM i)Performance
B DOHC layout
ii)Comfort
C Tilt steering
iii) Safety
a) C-iii,B-i,
A-ii
b) A-iii,B-1,A-ii
c) B-I,A-iii,C-i
d) A-iii,Bi,C-ii
232. Which among the following comes under the
“Xtraordinary driving experience’ High 5 of Celerio X
a)K-next engine with Drive by wire technology
b)Tilt steering
c)Driver seat height adjustment
d)Auto gear shift
233. During a test drive at the time of cornering
what should you highlight to the customer
a) Less body
roll and high stability
b)Longer wheel base
c)Light weight of the car
d) Head light spread
234. What is the benefit 60:40 split rear seat in
celerio which is not available in Grand i10
a)
Flexible
seating and storage
b) Comfortable
seating for the passengers
c) Better
for rear passengers
d) All
of the above
235. Alto k10 has ______compare with eon
a) Front
fog lamps
b) More
fuel tank capacity
c) Auto
gear transmission
d) Both 2nd and 3rd
option
236. In which of the following parameters does the
maruti Suzuki Alto k10 surpasses the
Hyundai eon
a) Overall
length
b) Fuel
efficiency
c) Overall
width
d)
Both 1st
and 2nd option
237.DSE should provide adequate finance option to
customer so that _____
a) The customer can choose a
suitable down payment, EMI and loan tenure combination,
b) It
should be avoided as many options can confuse the customer
c) Many
options should be given but the dse should promote the deals with highest down
payment
d) All
of the above
238. Which of the following is
not a pre approval document
a)
salary slip
b) address proof
c) bank statement
d) ECS form
239. What is the maximum power
output of Celerio petrol
a)
50 KW
b) 50 PS
c) 43.5 KW
d) 43.5 PS
240. What is the benefit of brake
booster
a) Prevent Wheels from Locking Up
b) Prevent wheels from slipping during acceleration
c)
Increases the applied braking force
d) Does away with the need for abs
241. Buying signals are very important in sales, but they are hard to
understand and very easy to miss types of buying signals we should look
at types of buying signals we should look at
a)
Questions
b) Statement
c) Body language
d) All of the above
242. In
step 1 -(Front)of a demo process which of the following is discussed
a) Tyre size and ground clearance
b) Mileage and engine details
c)
Background of the car, styling and aerodynamics
d) Airbags
243. Chain
drive timing system helps manage the timing of
Fuel injectors
Inlet and exhaust valve
Gear synchronizer
Abs sensors
244. -------- used in turbocharged engine to cool the compressed
air being supplied to engine
a) Air conditioner
b) Radiator
c)
Intercooler
d) Catalytic converter
245. Vitara brezza is available in how many variants
a) 4
b) 5
c) 6
d)
7
246. Apart from mirror
link and carplay for Smartphone connectivity, which new feature has been added
to the smartplay infotainment system
a) Turn by turn navigation
b) Voice control
c)
Android
auto
d)
Quick access shortcut
247. which of the following has
the rear wiper with defogger which provides more safer drive
a)
WagonR and Eon 1.0
b)
WagonR
and tiago
c) WagonR and kwid
d)
Alto K10 and redi go1.0
248. the
Vitara brezza is powered by _______ engine
a) DDIS 320
b) DDIS 210
c)
DDIS 200
d) DDIS 190
249. How a potential customer be made
customer for life
a) By offering discounts:commissions on refferrals;gifts on festivals
b) By building relation;fair
and transparent deal;memorable purchase experience
c) Both first and second option
d) None of the above
250. If
you are speaking to a customer over phone and he or she keeps you on hold what
will you do
a) End the call and contact another customer
b) Send a SMS asking to call back
c)
Wait till the customer gets back to you
d) Never speak to that customer again
251. Function
of crank shaft is_________
a) Helps in opening and closing of valves
b)
Converts the reciprocating movement of piston to rotary
movement
c) Supply fuel to the engine cylinder
d) Converts the energy released from the combustion in to
reciprocating movement of the piston
252.
Match the following
i-AGS
A-Gear box
ii-VGT
B-Brakes
iii-ABS
C-Engine
a)
i-A ii-C iii-B
b) i-A ii-B iii-C
c) i-C ii-A iii-B
d) i-C ii-B iii-A
