1) Which of the following documents checked during Pre
delivery inspection(PDI)?
a) Brochures
b) Visiting card
c)
Engineers report
d) All of the above
2) Raj bought a watch for Rs 22000 and sold for a loss
of 20%, how much did he sell it for?
a) 16600
b) 17000
c) 17400
d) 17600
3) While conducting PDI of a vehicle which of the
following comes under inside drivers cabin check?
a) Seat belts
b) Wipers
c) Bumpers
d) Engine oil level
4) During compression checking , if belt is found
missing , it is sign of ______
a) Poor pumping
b) Piston seizure
c) Both A&B
d) None of the
above
5) What should be the right approach for true value evaluator
after evaluating the car when customer has come for exchange of his car?
a) Evaluator should quote the price directly to
customer
b) Evaluator
should quote the price directly to the DSE who will further communicate to
customer
c) Evaluator should wait for customer to approach him
d) Evaluator should wait for the DSE to approach him
6) Standard true value warranty is valid for non MSIL
vehicle sold_____
a) Before 4 to 7 years of registration
b) Before 3 to 7 years of registration
c) Between 1 to 4 years of registration
d) Not applicable
for non MSIL vehicle
7) Loan closure before total loan tenure is called
_________
a) Loan closing
b) Fore closure
c) Finance ending
d) Loan cannot be closed before full tenure
8) Warranty coverage of standard true value vehicle is
a) Six months/8000kms
b) Six months/7000kms
c)
Six months/7500kms
d) Six months /8500kms
9) During evaluation how many parameters are checked
for completed inspection of car
a) 277
b) 276
c)
376
d) 367
10) Power of
a car engine is measured in which of the following units
a) Kilograms
b) Pferde starke
c) Newton
d) KM/litre
11) What is
the function of camshaft in an engine
a) To rotate the wheels
b) To open and
close valves
c) To open and close injectors
d) To turn the sliding motion of pistons to rotational
motion
12) In a tyre
with size 185/65 R 15, what is 65
a) Tyre width
b) Tyre thickness
c)
Aspect ratio
d) Rim diameter
13) What is
the benefit of ECS with reference to car finance
a) EMI is
automatically debited from bank account
b) EMI is paid in cash
c) EMI is paid through cheques
d) None of these
14) While
reading tyres 175/70 R13 , what is R
a) Radius
b) Radial
c) Round
d) Regular
15) Compressions
tests are used to determine
a) Condition of engine parts that affect cylinder
pressure
b) Leakage in cylinder head gasket
c) Crack in the cylinder head
d) All of the
above
16) Which of
the following is responsible for cooling of engine
a. Intercooler
b. Radiator
c. Air conditioner
d. All of the above
17) 7.5% of
800000 is Rs______
a. 60600
b. 80000
c. 70000
d. 60000
18) _____ in
dzire gives better braking efficiency even in emergency situation
a. Brake assist
b. Hydraulic engine mount
c. Retractable cup holder
d. Rear defogger
19) What is
hypothecation
a. It is ownership without
possession and it acts as security for finance company
b. Vehicle is registered in the name of dealership
c. It is the process of loan approval by finance
company
d. Vehicle bought back by dealership at half price
after 4 years
20) Choose
the odd one out 3,6,9,11,15,18
a. 18
b. 11
c. 6
d. 15
21) On
enquiry screen , enquiries pertaining to following period will be displayed
a. Past 10 days
b. Past 2 weeks
c.
Past 7 days
d. Yesterday
22) In 165/80
R 14 , 14 stands for
a. Aspect ratio
b. Wheel diameter
c. Tyre width
d. Side profile
23) Alto k10 has _______litre engine
a. 0.8ltr
b. 1.0ltr
c. 1.1ltr
d. 1.2ltr
24) What do
you mean by MID
a. Music information display
b. Maximum information display
c.
Multi information display
d. None of the above
25) If an AGS
car is in automatic mode , in which gear can one shift to manual mode
a.
Any gear
b. 2nd gear
c. 3rd gear
d. B&C
26) If during
test drive vehicle pulls to one side , the possible reasons can be
a. Galling of drive shaft ball joint
b. Wear rattle of or galling of wheel bearing
c. Defective front suspension
d. Any of the
above
27) The
benefit of collapsible steering column is ____
a. Safety to passenger in case of an accident
b. Safety to
driver in case of an accident
c. Safety from skidding
d. All of the above
28) Which
form is required for removing hypothecation of bank from RC
a. 34
b. 35
c. 24
d. 60
29) Vehicle
preparation includes
a. Inward inspection sheet
b. Tyres with correct air pressure
c. Adequate fuel for test drive
d. All of the
above
30) Which of
the following is a comfort /convenience feature
a. Tilt steering
b. Power steering
c. Steering mounted audio control
d. All of the
above
31) Advantage
of drive by wire technology in celerio is
a. Excellent throttle response
b. Immediate pickup
c. Less maintenance cost
d. All of the
above
32) Generally
diesel engines has compression between
a. 8.1 to 12.1
b. 7.1 to 10.1
c. 5.1 to 12.1
d. 14.1 to 25.1
33) In case of an ags variant of car , what steps to be
taken to start the car
ANS:- Keep the
Brake pedal pressed
Bring the gear lever to N mode
Start the vehicle
34) What is
the right step for evaluator while handling a walk-in customer whose has come
to sell his car
a. Evaluate first and then ask for cars documents
b. Ask for cars documents before
proceeding for evaluation
c. Quote a price without proper evaluation
d. None of the
above
35) What does
PUC certificate stands for
a.
Pollution under control
b. Premix used car
c. Prime utility car
d. None of the above
36) MSIL
vehicle up to age _________years shall be termed as premium true value cars
a. 3
b. 4
c. 5
d. 7
37) Which of
the following form NO. is used to issue duplicate registration
certificate??
a. Form No.29
b. Form NO.26
c. Form No.28
d. Form No.34
38) Ertiga is
considered as_____
a. SUV
b. Sedan
c. Hatchback
d. MUV
39) Name the
mandatory form required for transfer of ownership of vehicle
a. Form 29
b. Form 30
c. Form 49
d. Both A&B
40) Which of
the following is not a part of engine
a.
Alternator
b. Spark plug
c. Crank shaft
d. Piston
41) Inward
inspection sheet should be filled up ____
a.
After RF and before certification
b. Before RF
c. During evaluation
d. After booking of the vehicle
42) Which of
the following documents cannot be considered as a proof of identity
a.
Telephone bill
b. PAN card
c. Driving license
d. Voters ID
43) Which of the following form number is used in case
of registration of motor vehicle
a. Form 35
b. Form 24
c. Form 27
d. Form 20
44) John is
the son of jaisons father , Then what is the relation of john and jaison
a. Uncle
b. Niece
c.
Brother
d. Father
45) This is
caused by water or coolant being turned to steam in the combustion chamber
a.
White smoke
b. Blue exhaust smoke
c. Black exhaust smoke
d. None of the above
46) Which of the following documents are taken before
approval of
a personal car loan for a salaried person
a. Salary slip
b. Address proof
c. Bank statement
d. All of the
above
47) After how many days from the date of sale does 2nd
free service gets due for a true value certified car
a. 210-240
b. 45-60
c. 180-210
d. 90-120
48) If the
procured car has 6 months warranty left, when will the warranty period start
for the new owner
a. True value warranty starts from the day it is sold
to new customer
b. POC warranty will not the applicable
c. POC extended warranty needs to be purchased
separately
d. True value
warranty starts from the day the old warranty expires
49) What
Suzuki TECT body is to CIAZ, ___________is to Hyundai verna
a. Super body structure
b. Safe body structure
c. Strong body structure
d. Sleek body structure
50) Tigor is
a product launched by _________
a. Honda
b. Ford
c.
Tata
d. Mahindra
51) Which of
the following vehicle details should be noted in the inward inspection sheet
a. Chassis number
b. Engine number
c. Height of the vehicle
d. Both A&B
52) What is the full form of EMI for loan purpose
a. Equal monthly instalment
b. Equal minimum instalment
c.
Equated monthly instalment
d. Equal monthly instrument
53) After
test drive DSE should insist that the customer parks the car in its place
a. True
b. False
54) Which is
not a part of presales process
a. Enquiry tracking
b. Test drive
c.
Loan approval
d. Product demonstration
55) Super
carry is sold through which MSIL channel
a. NEXA
b. True value
c. Existing channel
d. Commercial
56) Choose
the right order for transferring NCB to a new car
Ans- Cancelling the old car insurance
You will receive the NCB retention letter from your current insurer
Present the NCB retention letter to new car’s insurer to avail the bonus
57) Maruti
driving school is one of the enquiry generation source for a DSE
a.
True
b. False
58) What is
the true value warranty and service on a premium true value vehicle
a. Up to 6 months and 3 free service
b. Up to 6 months and 1 free service
c.
Up to 1 year and 3 free service
d. Up to 1 year and 1 free service
59) Match the products from list to SIAM classification
a. Verna
1-Compact(3600-4000mm)
b. Camry
2-Mid size(4250-4500mm)
c. Fortuner
3-Premium(4700-5000mm)
d. Grand
i10 4-UV4(>4700mm)
Ans- a-2,b-3,c-4,d-1
60) A 1 year
old swift with mileage 10000kms and non company fitted CNG kit will be NTV
a.
True
b. False
61) How will
you handle the objection “KUV100 has 6 seat option but celerio doesn’t
a. Mention that 6 seat is an optional feature and it’s
a flat bench type seating making front row cramped &uncomfortable
b. Mention that in kuv 100 the middle seat passenger
has no Airbag thus compromising on safety
c.
Both A&B
d. None of the above
62) After the complete evaluation of a car which has
come to the new car showroom for exchange what should be the right way of
communicating the price to customer by evaluator
a.
Justification should be given first for car’s good and bad points
b. No justification required
c. Only bad points need to be highlighted
d. Only good points to be highlighted
63) In the
series iv,v,vi,vii,viii________which number would come next
a. X
b. IX
c. XI
d. IXI
64) Alto 800 has_________engine
compared to nano
a. Bigger engine
b. Higher power
c. Higher torque
d. All of the
above
65) A
customer was promised delivery of swift at 4 pm due to unavailability of
accessories the vehicle will be ready at 6 pm which of the mentioned actions
would be appropriate
a. DSE should not inform the customer
b. When customer comes at 4 pm DSE should make the
customer wait
c.
DSE should inform the customer beforehand of possible delay and offer
apologies
d. DSE should tell customer to come next day
66) Which
among them doesn’t have their own showrooms for display of used cars
a. Carnation
b. Maruti True value
c.
OLX
d. Mahindra First choice
67) Which is
the latest product launched by TATA in September 2017
a. Tiago
b. Nexon
c. Tigor
d. Hexa
68) Date of
registration and certification category(TV/NTV) are mentioned on specification
sheet displayed on car at true value
a.
True
b. False
69) Which
among these is not a part of customer docket while booking the car?
a) Order booking cum commitment checklist
b) RC Undertaking form
c) POC warranty card
d) Car pictures
70) After the
purchase of a car what is the maximum duration for the car to be made ready for
display the true value outlet?
a) 7 days
b) 9 days
c) 11 days
d) 13 days
71) ______benefit
of automatic climate control in swift ZXI model year 2015
a) It automatically warms the seats for comfort to
rear passengers
b) It helps to
maintain the cabin temperature at a preset value w/o further manual assist
c) It controls the temperature of combustion chamber
at preset value
d) It sense the outside climate condition to activate
wipers automatically
72) Which of
the following helps the engine to stay cooler in hot weather condition?
a) Brake fluid
b) Coolant
c) Air conditioning
d) All of the above
73) Era,Magna,Sportz
are variants of which car?
a) Ford figo
b) Honda Brio
c)
Hyundai i10
d) Fiat punto
74) Maruti
manufactures and sells one car in every _____
a) 12 seconds
b) 12 minutes
c) 21 seconds
d) 21 minutes
75) By which
year Indian government is planning to replace all cars with electric vehicles
a) 2018
b) 2030
c) 2035
d) 2040
76) A man
brought an old alto for RS.100000 and sold it at Rs.80000. what is the loss
percentage?
· 20%
·
40%
·
10%
·
16%
77) Ram store
1 liter milk in 3bottels,how many bottles will he need to store 5 liters of
milk in the same proportion.?
·
10
· 15
·
20
·
30
78) A is two
years older than B who is twice as old C. Total ages of A,b and C is 27 then
what is the age of B?
·
8
·
9
· 10
·
11
79) While
preparing a vehicle for delivery the DSE should ensure that
----------------?
·
The final
cleaning is done
·
Required
accessories are fitted
·
Customer
has been informed about the necessary documents to be carried for delivery
· All of the
above
80) What is
the appropriate way to hand over your business card ?
·
By one
hand and greeting simultaneously
·
Place it
on the table in front of the customer
· By two hand
·
Place it
on the table and slide it towards the customer
81) Which of
the following acts like a security for the finance company in
case of car loan?
·
High rate
of interest
·
Hypothecation
·
Higher
LTV
·
Loan
Tenure
82) Ram is
elder than Varun. Varun is elder than kapil. Kapil is younger than
suresh. Suresh is younger than varun. Who is the youngest of them all?
·
Ram
·
Varun
· Kapil
·
Suresh
83) What are
the disadvantages of buying a car from unorganized POC outlet?
·
No
warranty
·
Refurbished
with non genuine parts
·
Mileage
tampering
· All of the
above
84) WR-V is
the product launched by which brand ?
·
Tata
·
Hyundai
· Honda
·
Toyota
85) Which of the following are to be considered a
competition for Wagon R?
·
Nissan
sunny
· Hyundai I 10
·
Honda
amaze
·
Tata
tigor
86) Who does
car segmentation of car in India?
· SIAM
·
ARAI
·
VRDE
·
AIA
87) Magna
,sports are variants of which car?
·
Ford
· Hyundai
·
Honda
·
Tata
88) Which
MSIL car has achieved the milestone of 30 lacks car sold cumulatively?
·
Dzire
·
Wagon R
·
Swift
· Alto
89) Features
like collapsible steering column and crumple zones should be explained
during----------of standard DEMO process?
· Safety
·
Seat
·
Front
·
Technology
90) Advantage
of buying MSIL car is are ------------
·
Largest
service network in India
·
Low spare
parts price
·
Good
resale value
· All of the
above
91) What is
the full form of DDIS?
· Diesel direct
injection system
·
Direct
diesel injection system
·
Double
diesel injection system
·
Direct
dual injection system
92) Which
among the following is the odd one ?
·
Cube
·
Triangle
·
Rectangle
· Circle
93) Santhosh
was travelling in railway compartment. He met a man and five women. Each
woman had child in her arms; calculate the exact number of persons
in that compartment?
· 12
·
10
·
11
·
9
94) How do we
calculate the EMI for a loan?
·
Down
payment * tenure in years
·
Loan
amount in lacks * rate of interest *tenure
·
Rate of
interest * per lack EMI
· Per lakh EMI
*Loan amount in lakh
95) As magnet
has poles similarly battery has ----------?
·
Energy
·
Power
·
Terminal
·
Cell
96) Clutch
and gear shift in AGS controlled by----------& -----------?
· Electronic
control unit & intelligent actuating unit
·
Gear
shift indicator & electronic control unit
·
Only
electronic control unit
·
None of
the above
97) The top
end variant of beat model year 2016 is called--------------------?
·
LT(O)
·
LT(ABS)
· LTZ
·
LS ABS
98) What is
the objective of need assessment?
·
To get
the deal
·
To
prepare our self’s in a way to make the sale of business
· To correctly
understand what the customer is looking for and there by suggest and
appropriate solution
·
To
explain and demonstrate how the short listed vehicle suet revealed need
99) What are
late payment charges?
Ans- Charges paid by Customer for late payment of EMI
100)
Indian
pre-owned car market expected doubled by 2020?
· True
·
False
101)
How to
convince the customer while handling queries by ------------------?
·
Arguing
with the customer
·
Politely offer correct information supporting your statement
·
Convincing
the customer without presenting the available fact
·
None of
the above
102)
Price
of used car can be high or low depending up on___________
a) Market response
b) Buying price
c) Accessories installed
d) All of the above
103)
How will
you figure if a panel is repainted
a) Check for orange peel in the paint finish
b) Check for faded reflection in body panel
c)
Both A&B
d) None of the these
104)
What are
the new enquiry generation sources for evaluators
a) Showroom walk-in
b) Old cars at the workshop
c) Finance period getting over
d) All of the
above
105)
__________Feature
in wagonr helps the driver to adjust the steering height to his comfort
a) Tilt steering
b) Electrical ORVM
c) Rear Power window
d) Telescopic steering
106)
DCi
technology is used by which manufacturer
a) Nissan
b) Renault
c) Hyudai
d) Both A&B
107)
The total
ages of Amar ,Akbar and Antony is 80 years, what was the total of their ages
three years ago
a) 71 years
b) 72 years
c) 74 years
d) 77 years
108)
If the
engine oil is leaking in to the combustion chamber where it gets burned , what
can be color of exhaust smoke
a) Deep white
b) Bluish
c) Black
d) Greenish yellow
109)
What is
the full form of PDC for loan purpose
a) Pre delivery cheque
b) Post delivery charges
c) Post delivery cheque
d) Post dated cheque
110)
If the
price of an old Alto is Rs 150000 and the customer takes loan of 70% how much
down payment will he have to give?
a) 50100
b) 49200
c) 47200
d) 45000
111)
What is
the correct posture while talking to customer
a) Folded arms
b) Sideway lean
c)
Upright stance
d) Slouching
112)
How many
seconds does 5 hours have
a) 300
b) 12000
c)
18000
d) 800
113)
Which
among the following must be done during test drive
a) Drive as fast as you can
b) Wear seat belt
and also request the customer to do so
c) Speak when customer is driving the vehicle
d) Not allow the customer to drive the vehicle
114)
Need
assessment of customer is done by_______
a) Showing all available models to choose from
b) Asking right
questions to give right product
c) Forcing him to buy low selling model
d) None of these
115)
Post sale
follow up call should be made within_____
a) 30 days
b) 24 hours
c) 50 days
d) 48 hours
116)
Below
mentioned are the steps followed during delivery of a car arrange them in a
proper order
A. Explain all features of the vehicle
B. Enquire about time of delivery of vehicle
C. Ceremony for delivery of vehicle
D. Prepares for delivery of vehicle
a)A-B-C-D
b)B-D-A-C
c)C-D-B-A
d)A-D-C-B
117)
During
selling a car to customer, Form 34 is used for the purpose of _____
a) Transfer of Insurance
b) Application for NOC
c)
Intimation of Hypothecation
d) Transfer of RC
118)
What are
the sources to generate enquiry
a) Maruti Driving school
b) Referrals
c) Telecalling
d) All of the above
119)
Which
category customers are the major buyers of true value vehicles
a) Two wheeler
owners
b) Compact car owners
c) Sedan owners
d) MUV owners
120)
Which is
the correct sequence while doing evaluation through app
a) Exterior front-exterior right-exterior
rear-exterior left
b) Exterior front- exterior left- exterior right-
exterior rear
c) Exterior rear-exterior front- exterior right-
exterior left
d) Exterior front-
exterior right-exterior left- exterior rear
121)
A man
buys a cycle for Rs 2600 and sells it for Rs 1950 . What is the loss
percentage
a) 10%
b) 15%
c) 20%
d) 25%
122)
Mcpherson
strut is a type of ________
a) Suspension
system
b) Safety system
c) Steering system
d) Braking system
123)
In which version of Mirrorlink can be operated in
both parking mode and drive mode
Ans- 1.1
124)
In ipad complaint notification comes in
______colour
Ans- Red
125)
What is the product of dial of telephone
Ans- 0
126)
How will you handle the objection ‘Grand i10 has
rear spoiler but celerio does not’?
Ans- Mention that rear spoilers are generally added
in vehicles to improve aerodynamics. Highlight the excellent aerodynamics of
celerio which is reflected in its high mileage as compared to Grand i10 . There
are options of adding spoilers as an accessory and offer to showcase the same
through ipad
127)
A student
got twice as many sums wrong as he got right . If he attempted 48 sums in all .
How many did he solve correctly
a) 12
b) 16
c) 18
d) 24
128)
Complete
the series F3, _____,D27, C81,B243
a) A16
b) E9
c) E3
d) G4
129)
Warranty
become void if _____
a) The car is used for commercial purpose
b) The car is retro fitted with unauthorized CNG kit
c) The car’s ECU is remapped for sporty performance
d) All of the
above
130)
Which is
the wrong sequence of evaluation process
a) Exterior right-Exterior rear-Function-Frame
b) Exterior left-Exterior rear- Frame –Function
c)
Exterior right- Exterior rear-Interior-RF cost
d) Exterior front-Exterior left-Interior-Frame
131)
During
negotiation if a customer is willing to sell his car for a little more price
than what was offered, what should be emphasized?
a) Refuse
b) Ignore
c) Accept
d) TV values should be pitched
132)
If the
buying price of an old alto is rs 110000, Refurbishment cost is Rs 5000,
warranty cost Rs 1900, Free service cost is Rs 1300 and margin of the dealer is
7500 what will be the final selling price of this alto
a) 129700
b) 125000
c)
125700
d) 115000
133)
Tigor is
a product launched by
a) Honda
b) Ford
c)
Tata
d) Mahindra
134)
Insurance
premium charged in Zone A cities is ______higher that zone B cities
a) 1%
b) 0.3%
c) 0.25%
d) Same for both zones
135)
Fill the
series JAK,MBJ,PCI,SDH_____
a) OEP
b) VEG
c) MEN
d) PFQ
136)
Mara runs
faster than Gail , Lily runs faster than Mara, who is fastest
a) Mara
b) Gail
c)
Lily
d) Can’t say
137) In financing terms what does LTV stand for?
a) Leverage to Value
b) Loan to
Value
c) Loan to Vehicle
d) Leverage to Vehicle
138) The average consumption of petrol for a car
for seven months is 110 litres and for next five months is 86 litres. The
average monthly consumption is
a)96 lts
b)98lts
c)100lts
d)102lts
139)Pick the one out
a)Lemon-Yellow
b)Grapes-green
c)Banana-Sour
d)Apple-red
140)Which model belongs to Mid-size category
a)WagonR
b)Dzire
c)Ertiga
d)Ciaz
141)Rack and pinion is a part of__
a)Suspension system
b)Braking mechanism
c)Steering
system
d)Safety feature
142)Bubble check is associated with which of the
following
a)Air
conditioning
b)Battery
c)Suspension
d)Coolant leakage
143)Which is not checked during exterior left
evaluation?
a)Rear door
b)Left fender
c)Fog lamps
d)Tyre
144)Which standard feature in Ertiga comes on when
fuel level is low
a)Digital clock
b)Power windows
c)Fuel
warning lamp
d)Power steering
145)Name the credit rating agency that collects and
maintains records of an individual payments pertaining to loans and credit
cards.
a)CRISIL
b)BOROSIL
c)CIBIL
d)None of the above
146)If South East becomes North, North East becomes
west and so on . What will west become
a)North East
b)South West
c)North West
d)South East
147)What is the total if 240 is divided by 6 and
multiplied by 4 and added 25
a)150
b)175
c)185
d)205
148)____is used in turbocharged engine to cool the
compressed air being supplied to engine
a)Air conditioner
b)Radiator
c)Intercooler
d)Catalytic converter
149)The turbo charger present in Swift and Dzire
DDIS is powered by__
a)Car battery
b)Fuel pump
c)Engine
exhaust gases
d)Engine intake gases
150)What does tachometer indicate?
a)Engine
speed
b)Vehicle speed
c)Engine temperature
d)Outside temperature
151)What is the benefit of brake booster
a)Prevents wheel from locking up
b)Prevents wheels from slipping during acceleration
c)Increases
the applied braking force
d)Does away the need for ABS
152)As per SIAM , the length of compact cars is
_____mm to ____mm
a)3200-3400
b)3400-3600
c)3600-4000
d)None of the above
153)A car takes 2 hours to cover 160kms , how much
time would it take to cover 60 kms
a)30 minutes
b)45 minutes
c)60 minutes
d)70 minutes
154)What is the ratio of 80 paisa to Rs 5
a)2:25
b)3:25
c)4:25
d)5:25
155)During battery voltage check through multi
meter battery voltage drop should not come below the mark of
a)8.5v
b)10.5v
c)12.5v
d)14v
156)What are the key deliverables during a POC
vehicle delivery
A)Pollution certificate
B)Post dated cheques
C)Toolkit
d)Enquiry tracking card
a)A&D
b)B&C
c)A&B
d)A&C
157)Which of the following is not a true value
certification criteria
a)Less than 7 years old
b)Driven less than 1 lakh km
c)Not more than 2 owners
d)Car fitted
with after market accessories
158)The job of immobilizer in a car is to ___
a)Apply locking force to all tyres so that the
vehicle cannot move
b)Lock out the gear box so that the power from
engines cannot reach the wheels
c)Does not
allow engine to start with duplicate key
d)None of the above
159)____front brakes come in celerio model year
2015 which provide better heat dissipation and performance
a)ABS
b)Solid disc brakes
c)Brake biasing system
d)Ventilated
disc brakes
160)Benefit of intercooler in ertiga diesel is___
a)Lower engine operating temperature
b)Better fuel economy
c)Longer engine life
d)All of the
above
161)Which of the following can be typical reasons
of engine overheating
a)Low coolant level caused by leakage
b)Cooling fan motor malfunction
c)Discharged battery
d)Both
A&B
162)Which of the following is a part of the brake
system
a)Fly wheel
b)Spark plugs
c)Proportioning
valves
d)Radiator
163)What is not the responsibility of POC DSE?
a)Maintain honesty and integrity in your dealings
b)Probe and understand customer needs
c)Always give proper product demonstration and
offer test drive
d)Serve
refreshments to customer
164)Which one of the following will follow the same
sequence of the given series
NILE,ELIN,FISH,HSIF,POSE,___
a)EOPS
b)SEOP
c)ESOP
d)SOEP
165)What is the benefit of an electronic clearing
system(ECS)
a)Money is transferred by cheque
b)Money is transferred 1 month late
c)Money is
directly transferred electronically
d)Money can be transferred in 2-3 instalments
166)What is the full form of SIAM
a)Society of international automobile manufacturers
b)Society of
Indian automobile manufacturers association
c)Scool of Indian automobile manufacturers
d)None of the above
167)Dzire is more comfortable than ETIOS for a
customer who travels sitting on the rear seats
a)Dzire has steering mounted audio controls
b)Dzire has
rear seat arm rest
c)Etios has a rear mounted engine
d)Etios has only one door for rear passengers
168)Which of the following is not part of
suspension system
a)Strut
b)Lower arm
c)Tie rod
d)Shock absorber
169)Long wheelbase of Dzire provides
a)Better legroom
b)Comfortable ride
c)Faster heat dissipitation
d)Both
A&B
170)Safety body structure used in HONDA cars is
known as
a)CCE
b)AHSS
c)ACE
d)UHSS
171)Petrol engine technology used in HONDA cars is
termed as
a)VTEC-i
b)i-VTEC
c)i-TEC
d)i-DTEC
172)What is the name of diesel engine technology
used in celerio diesel
a)CRDi
b)i-DTEC
c)DDIS125
d)CRDe
173)Allied services should always be____
a)Pushed to the customer to increase our sales
b)Pitched half heartedly so that customer doesn’t
ask about it
c)Pitched on
features and benefits and should never be pushed
d)Skipped
174)The basic condition for the vehicle to be sold
under True value is ____
a)5 years and unlimited kilometres run
b)10 years and below 50000kms run
c)Up to 7
years and below 100000 kms run
d)Up to 10 years and up to 100000 kms run
175)EX
showroom-600000,Registration-50000,Insurance-15000,Extended
warranty-5000,Discount-10000, calculate the on road price
a)660000
b)670000
c)680000
d)690000
176)In which type of policy , the entire cost of
damage to the vehicle is borne by the insurance company
a)Comprehensive
b)Third party
c)Zero
depreciation
d)NCB
177)Ram stores ½ litre of milk in 4 bottles , how
many bottles will he need to store ¾ litres of milk in the same proportion
a)10
b)6
c)20
d)30
178)Premium true value warranty is valid for
vehicle sold within ____ years from date of registration
a)3
b)4
c)5
d)2
179)If on a selling price of 300000 Rs you give a
discount of 5% , what amount will the customer have to pay?
a)285000
b)240000
c)265000
d)None of the above
180)If code CORPORATE IS 593493120 then what is the
code for TEAR on similar line
a)9312
b)2013
c)5349
d)2015
182)Which of the following is not related to safety
of vehicle
a)Brake fluid
b)Horn
c)Radiator
grill
d)Wiper
183)If a doctor gives you 5 pills and tells you to
take one pill every half hour, how long would it be before all the pills had
been taken
a)0.5 Hours
b)1 Hour
c)2 Hours
d)2.5 Hours
184)Find the odd one out- Helmet, Bat, Ball,
Football
a)Helmet
b)Bat
c)Ball
d)Football
185)Which of the following is not correct condition
while setting password for starting evaluation app
a)Special
character be there
b)Length of password-3-8 characters
c)Upper case letter required
d)Lower case letter required
186)Battery
health of a car can be measured using
a)odometer
b)Tachometer
c)Hydrometer
d)None of
the above
187) Which aspect is not desirable while dealing with
customer
a)Well groomed
b)Professionally dressed
c)Welcoming facial expression
d)Bold body
posture
188)Which is not checked during function evaluation
a)Suspension
b)Pillar
c)Electrical
d)Brakes
189)After successful submission of evaluation in
evaluation app , which of the following is generated
a)Buying no:
b)Engine no:
c)VIN no:
d)Chassis no:
190)A customer entered a true value outlet to sell
his car and he wants accompany truevaluator during test drive, he should____
a)Refuse
b)Ignore
c)Allow
d)Offer proactively even if the customer didn’t as
for
191)Which of the following forms are required for
changing the ownership of a car on RC
A.Form 29 B.Form 30 C.Form 28 D.Form 26
a)A&B
b)B&C
c)A&C
d)A
192)During the sale of a car by a customer to true
value outlet , what is the purpose of Form no 28
a)Application
for No objection certificate
b)Transfer of ownership
c)Registration of motor vehicle
d)Transfer of warranty
193)Which of the following is not a part of need
analysis of a customer
a)Active listening
b)Probing
c)Paraphrasing
d)Negotiation
194) Indian pre owned car market is expected to double
by 2020?
a)True
b)False
195) Alto 800 has ____compared to Nano?
a)Bigger engine
b)Higher power
c)Higher torque
d)All of the
above
196)In which of the following parameters does
Maruti Suzuki alto k10 surpass the Hyundai eon
a)Overall length
b)Fuel efficiency
c)Overall width
d)All of the
above
197)Anshu was standing facing south and then she
moved towards her left for 15 minutes but later turned around 180 degree. Which
direction is she facing now
a)East
b)West
c)North
d)South
198)If you write down all the numbers from 1 to 100
then how many times do you write 3
a)11
b)18
c)20
d)21
199)A grocer had a sale of Rs 600 ,Rs 700 ,Rs 800 ,Rs
700,Rs 700 for 5 consecutive months what is the average sale
a)Rs 600
b)Rs 700
c)Rs 800
d)Rs900
200)Find the odd one out Leaf,Stem,Branch,Seed
a)Leaf
b)Stem
c)Branch
d)Seed
201)Complete the series (1/2),(1/4),(1/6)___
a)1/20
b)1/32
c)1/8
d)1/12
202) If 1 minute is equal to 60seconds, then 360
seconds is equal to how many minutes
a)3
b)4
c)5
d)6
203) Features like long wheel base , ample
legroom should be explained during___of
standard demo process
a)Front
b)Seat
c)Technology
d)Safety
204)What are the benefits of
ABS(Anti lock Brake System)
a)Wheels do not get locked on
emergency braking
b)Allows steering control in
panic braking situation
c)Enhances the life of tyres due
to low skidding
d)All of the above
205)Which of the following
comfort and convenience features are powered by the battery
a)Power windows
b)Defogger
c)Airbags
d)Both A&B
206)What are the benefits of
Turbocharger in the swift
a)More power
b)Higher fuel efficiency
c)Better combustion of fuel
d)All of the above
207)Why the ORVM has turn indicators
a)It provides more comfort to the
driver
b)It provides premium feel to the
occupants
c)It offers more style and better safety for the occupants
d)None of the above
208)The benefits of electronic
power steering in swift is___
a)Better fuel economy
b)Better power
c)It helps the driver by reducing
the effort required to turn the car
d)All of the above
209)Which of the following is not
part of engine
a)Alternator
b)Spark plug
c)Crankshaft
d)Piston
210)____is a feature which gives
the view of traffic behind you in order to drive safe
a)Vanity mirror in sunvisor
b)ORVMs
c)Tail lamps
d)High mount stop lamp
211)Alto K10 has ___litre engine
a)0.8 litre
b)1.0 litre
c)1.1 litre
d)1.2 litre
212)Which is the natural enquiry generation
activity
a)Newspaper advertisement
b)Event
c)Walk in
d)Telemarketing
213)The benefits of true value are_____
a)Rugged and tough
b)Sporty and peppy
c)Luxurious and comfortable
d)Reliability
and quality
214)Which among the following should not be done
while handling queries?
a)Offer evidence to support facts of the products
b)Only provide answers which are true
c)Interrupt
d)Never argue
215)The loan for a customer would get rejected in
which of the following situations
a)Negative FI
b)Incomplete documents
c)CIBIL defaulter
d)All of the
above
216)After the purchase of a car , what is the
maximum duration for the car to be made ready for display at true value outlet
a)7 days
b)9 days
c)11 days
d)13 days
217)What are the benefits of customer docket
a)Gives the
customer easy access to all documents required in sales process
b)Less chance of loan rejection
c)Ease of complaint resolution
d)Assures good customer feedback
218)How will you handle the objection i20 diesel
has more power and torque than swift
a)Talk about the excellent power to weight ratio of
our vehicle that offers better performance than the competition
b)Speak about proven DDIS engine with class leading
fuel efficiency
c)Offer a test drive and ask the customer to feel
the performance of our vehicle in real condition
d)All of the
above
219)The the blank in the end of series
BC,FG,JK,NO,___
a)PR
b)QR
c)RS
d)MN
220)20 boys
can complete a work in 5 hours , 1boy can complete in
a)4 hours
b)100 hours
c)50 hours
d)80 hours
