TV SAMPLE QUESTIONS-DECEMBER 2018

1)      Which of the following documents checked during Pre delivery inspection(PDI)?

a)      Brochures

b)      Visiting card

c)       Engineers report

d)      All of the above

2)      Raj bought a watch for Rs 22000 and sold for a loss of 20%,  how much did he sell it for?

a)      16600

b)      17000

c)       17400

d)      17600

3)      While conducting PDI of a vehicle which of the following comes under inside drivers cabin check?

a)      Seat belts

b)      Wipers

c)       Bumpers

d)      Engine oil level

4)      During compression checking , if belt is found missing , it is sign of ______

a)      Poor pumping

b)      Piston seizure

c)       Both A&B

d)      None of the above

5)      What should be the right approach for true value evaluator after evaluating the car when customer has come for exchange of his car?

a)      Evaluator should quote the price directly to customer

b)      Evaluator should quote the price directly to the DSE who will further communicate to customer

c)       Evaluator should wait for customer to approach him

d)      Evaluator should wait for the DSE to approach him

6)      Standard true value warranty is valid for non MSIL vehicle sold_____

a)      Before 4 to 7 years of registration

b)      Before 3 to 7 years of registration

c)       Between 1 to 4 years of registration

d)      Not applicable for non MSIL vehicle

7)      Loan closure before total loan tenure is called _________

a)      Loan closing

b)      Fore closure

c)       Finance ending

d)      Loan cannot be closed before full tenure

8)      Warranty coverage of standard true value vehicle is

a)      Six months/8000kms

b)      Six months/7000kms

c)       Six months/7500kms

d)      Six months /8500kms

9)      During evaluation how many parameters are checked for completed inspection of car

a)      277

b)      276

c)       376

d)      367

10)   Power of a car engine is measured in which of the following units

a)      Kilograms

b)      Pferde starke

c)       Newton

d)      KM/litre

11)   What is the function of camshaft in an engine

a)      To rotate the wheels

b)      To open and close valves

c)       To open and close injectors

d)      To turn the sliding motion of pistons to rotational motion

12)   In a tyre with size 185/65 R 15, what is 65

a)      Tyre width

b)      Tyre thickness

c)       Aspect ratio

d)      Rim diameter

13)   What is the benefit of ECS with reference to car finance

a)      EMI is automatically debited from bank account

b)      EMI is paid in cash

c)       EMI is paid through cheques

d)      None of these

14)   While reading tyres 175/70 R13 , what is R

a)      Radius

b)      Radial

c)       Round

d)      Regular

15)   Compressions tests are used to determine

a)      Condition of engine parts that affect cylinder pressure

b)      Leakage in cylinder head gasket

c)       Crack in the cylinder head

d)      All of the above

16)   Which of the following is responsible for cooling of engine

a.       Intercooler

b.      Radiator

c.       Air conditioner

d.      All of the above

17)   7.5% of 800000 is Rs______

a.       60600

b.      80000

c.       70000

d.      60000

18)   _____ in dzire gives better braking efficiency even in emergency situation

a.       Brake assist

b.      Hydraulic engine mount

c.       Retractable cup holder

d.      Rear defogger

19)   What is hypothecation

a.       It is ownership without possession and it acts as security for finance company

b.      Vehicle is registered in the name of dealership

c.       It is the process of loan approval by finance company

d.      Vehicle bought back by dealership at half price after 4 years

20)   Choose the odd one out 3,6,9,11,15,18

a.       18

b.      11

c.       6

d.      15

21)   On enquiry screen , enquiries pertaining to following period will be displayed

a.       Past 10 days

b.      Past 2 weeks

c.       Past 7 days

d.      Yesterday

22)   In 165/80 R 14 , 14 stands for

a.       Aspect ratio

b.      Wheel diameter

c.       Tyre width

d.      Side profile

23)   Alto k10 has _______litre engine

a.       0.8ltr

b.      1.0ltr

c.       1.1ltr

d.      1.2ltr

24)   What do you mean by MID

a.       Music information display

b.      Maximum information display

c.       Multi information display

d.      None of the above

25)   If an AGS car is in automatic mode , in which gear can one shift to manual mode

a.       Any gear

b.      2nd gear

c.       3rd gear

d.      B&C

26)   If during test drive vehicle pulls to one side , the possible reasons can be

a.       Galling of drive shaft ball joint

b.      Wear rattle of or galling of wheel bearing

c.       Defective front suspension

d.      Any of the above

27)   The benefit of   collapsible steering column is ____

a.       Safety to passenger in case of an accident

b.      Safety to driver in case of an accident

c.       Safety from skidding

d.      All of the above

28)   Which form is required for removing hypothecation of bank from RC

a.       34

b.      35

c.       24

d.      60

29)   Vehicle preparation includes

a.       Inward inspection sheet

b.      Tyres with correct air pressure

c.       Adequate fuel  for test drive

d.      All of the above

30)   Which of the following is a comfort /convenience feature

a.       Tilt steering

b.      Power steering

c.       Steering mounted audio control

d.      All of the above

31)   Advantage of drive by wire technology in celerio is

a.       Excellent throttle response

b.      Immediate pickup

c.       Less maintenance cost

d.      All of the above

32)   Generally diesel engines has compression between

a.       8.1 to 12.1

b.      7.1 to 10.1

c.       5.1 to 12.1

d.      14.1 to 25.1

33)   In case of an ags variant of car , what steps to be taken to start the car

ANS:- Keep the Brake pedal pressed

Bring the gear lever to N mode

Start the vehicle

34)   What is the right step for evaluator while handling a walk-in customer whose has come to sell his car

a.       Evaluate first and then ask for cars documents

b.      Ask for cars documents before proceeding for evaluation

c.       Quote a price without proper evaluation

d.      None of the above      

35)   What does PUC certificate stands for

a.       Pollution under control

b.      Premix used car

c.       Prime utility car

d.      None of the above

36)   MSIL vehicle up to age _________years shall be termed as premium true value cars

a.       3

b.      4

c.       5

d.      7

37)   Which of the following form NO.  is used to issue duplicate registration certificate??

a.       Form No.29

b.      Form NO.26

c.       Form No.28

d.      Form No.34

38)   Ertiga is considered as_____

a.       SUV

b.      Sedan

c.       Hatchback

d.      MUV

39)   Name the mandatory form required for transfer of ownership of vehicle

a.       Form 29

b.      Form 30

c.       Form 49

d.      Both A&B

40)   Which of the following is not a part of engine

a.       Alternator

b.      Spark plug

c.       Crank shaft

d.      Piston

41)   Inward inspection sheet should be filled up ____

a.       After RF and before certification

b.      Before RF

c.       During evaluation

d.      After booking of the vehicle

42)   Which of the following documents cannot be considered as a proof of identity

a.       Telephone bill

b.      PAN card

c.       Driving license

d.      Voters ID

43)   Which of the following form number is used in case of registration of motor vehicle

a.       Form 35

b.      Form 24

c.       Form 27

d.      Form 20

44)   John is the son of jaisons father , Then what is the relation of john and jaison

a.       Uncle

b.      Niece

c.       Brother

d.      Father

45)   This is caused by water or coolant being turned to steam in the combustion chamber

a.       White smoke

b.      Blue exhaust smoke

c.       Black exhaust smoke

d.      None of the above

46)   Which of the following documents are taken before approval of               a personal car loan for a salaried person

a.       Salary slip

b.      Address proof

c.       Bank statement

d.      All of the above

47)   After how many days from the date of sale does 2^nd free service gets due for a true value certified car

a.       210-240

b.      45-60

c.       180-210

d.      90-120

48)   If the procured car has 6 months warranty left, when will the warranty period start for the new owner

a.       True value warranty starts from the day it is sold to new customer

b.      POC warranty will not the applicable

c.       POC extended warranty needs to be purchased separately

d.      True value warranty starts from the day the old warranty expires

49)   What Suzuki TECT body is to CIAZ, ___________is to Hyundai verna

a.       Super body structure

b.      Safe body structure

c.       Strong body structure

d.      Sleek body structure

50)   Tigor is a product launched by _________

a.       Honda

b.      Ford

c.       Tata

d.      Mahindra

51)   Which of the following vehicle details should be noted in the inward inspection sheet

a.       Chassis number

b.      Engine number

c.       Height of the vehicle

d.      Both A&B

52)   What is the full form of EMI for loan purpose

a.       Equal monthly instalment

b.      Equal minimum instalment

c.       Equated monthly instalment

d.      Equal monthly instrument

53)   After test drive DSE should insist that the customer parks the car in its place

a.       True

b.      False

54)   Which is not a part of presales process

a.       Enquiry tracking

b.      Test drive

c.       Loan approval

d.      Product demonstration

55)   Super carry is sold through which MSIL channel

a.       NEXA

b.      True value

c.       Existing channel

d.      Commercial

56)   Choose the right order for transferring NCB to a new car

Ans- Cancelling the old car insurance

You will receive the NCB retention letter from your current insurer

Present the NCB retention letter to new car’s insurer to avail the bonus

57)   Maruti driving school is one of the enquiry generation source for a DSE

a.       True

b.      False

58)   What is the true value warranty and service on a premium true value vehicle

a.       Up to 6 months and 3 free service

b.      Up to 6 months and 1 free service

c.       Up to 1 year and 3 free service

d.      Up to 1 year and  1 free service

59)   Match the products from list to SIAM classification

a.       Verna             1-Compact(3600-4000mm)

b.      Camry            2-Mid size(4250-4500mm)

c.       Fortuner        3-Premium(4700-5000mm)

d.      Grand i10       4-UV4(>4700mm)

Ans- a-2,b-3,c-4,d-1

60)   A 1 year old swift with mileage 10000kms and non company fitted CNG kit will be NTV

a.       True

b.      False

61)   How will you handle the objection “KUV100 has 6 seat option but celerio doesn’t

a.       Mention that 6 seat is an optional feature and it’s a flat bench type seating making front row cramped &uncomfortable

b.      Mention that in kuv 100 the middle seat passenger has no Airbag thus compromising on safety

c.       Both A&B

d.      None of the above

62)   After the complete evaluation of a car which has come to the new car showroom for exchange what should be the right way of communicating the price to customer by evaluator

a.       Justification should be given first for car’s good and bad points

b.      No justification required

c.       Only bad points need to be highlighted

d.      Only good points to be highlighted

63)   In the series iv,v,vi,vii,viii________which number would come next

a.       X

b.      IX

c.       XI

d.      IXI

64)   Alto 800 has_________engine compared to nano

a.       Bigger engine

b.      Higher power

c.       Higher torque

d.      All of the above

65)   A customer was promised delivery of swift at 4 pm due to unavailability of accessories the vehicle will be ready at 6 pm which of the mentioned actions would be appropriate

a.       DSE should not inform the customer

b.      When customer comes at 4 pm DSE should make the customer wait

c.       DSE should inform the customer beforehand of possible delay and offer apologies

d.      DSE should tell customer to come next day

66)   Which among them doesn’t have their own showrooms for display of used cars

a.       Carnation

b.      Maruti True value

c.       OLX

d.      Mahindra First choice

67)   Which is the latest product launched by TATA in September 2017

a.       Tiago

b.      Nexon

c.       Tigor

d.      Hexa

68)   Date of registration and certification category(TV/NTV) are mentioned on specification sheet displayed on car at true value

a.       True

b.      False

69)   Which among these is not a part of customer docket while booking the car?

a)      Order booking cum commitment checklist

b)      RC Undertaking form

c)       POC warranty card

d)      Car pictures

70)   After the purchase of a car what is the maximum duration for the car to be made ready for display the true value outlet?

a)      7 days

b)      9 days

c)       11 days

d)      13 days

71)   ______benefit of automatic climate control in swift ZXI model year 2015

a)      It automatically warms the seats for comfort to rear passengers

b)      It helps to maintain the cabin temperature at a preset value w/o further manual assist

c)       It controls the temperature of combustion chamber at preset value

d)      It sense the outside climate condition to activate wipers automatically

72)   Which of the following helps the engine to stay cooler in hot weather condition?

a)      Brake fluid

b)      Coolant

c)       Air conditioning

d)      All of the above

73)   Era,Magna,Sportz are variants of which car?

a)      Ford figo

b)      Honda Brio

c)       Hyundai i10

d)      Fiat punto

74)   Maruti manufactures and sells one car in every _____

a)      12 seconds

b)      12 minutes

c)       21 seconds

d)      21 minutes

75)   By which year Indian government is planning to replace all cars with electric vehicles

a)      2018

b)      2030

c)       2035

d)      2040

76)   A man brought an old alto for RS.100000 and sold it at Rs.80000. what is the loss percentage?

·         20%

·         40%

·         10%

·         16%

77)   Ram store 1 liter milk in 3bottels,how many bottles will he need to store 5 liters of milk in the same proportion.?

·         10

·         15

·         20

·         30

78)   A is two years older than B who is twice as old C. Total ages of A,b and C is 27 then what is the age of B?

·         8

·         9

·         10

·         11

79)   While preparing a vehicle  for delivery the DSE should ensure that ----------------?

·         The final cleaning is done

·         Required accessories are fitted

·         Customer has been informed about the necessary documents to be carried for delivery

·         All of the above

80)   What is the appropriate way to hand over your business card ?

·         By one hand and greeting  simultaneously

·         Place it on the table in front of the customer

·         By two hand

·         Place it on the table and slide it towards the customer

81)   Which of the following  acts  like a security for the finance company  in case of car loan?

·         High rate of interest

·         Hypothecation

·         Higher LTV

·         Loan Tenure

82)   Ram is elder than Varun.  Varun is elder than kapil. Kapil is younger than suresh. Suresh is younger than varun. Who is the youngest  of them all?

·         Ram

·         Varun

·         Kapil

·         Suresh

83)   What are the disadvantages  of buying a car from unorganized  POC outlet?

·         No warranty

·         Refurbished  with non genuine parts

·         Mileage tampering

·         All of the above

84)   WR-V is the product launched by which brand ?

·         Tata

·         Hyundai

·         Honda

·         Toyota

85)   Which of the following are to be considered a competition for Wagon R?

·         Nissan sunny

·         Hyundai I 10

·         Honda amaze

·         Tata tigor

86)   Who does car segmentation of car in India?

·         SIAM

·         ARAI

·         VRDE

·         AIA

87)   Magna ,sports are variants of which car?

·         Ford

·         Hyundai

·         Honda

·         Tata

88)   Which MSIL car has achieved the milestone of 30 lacks car sold cumulatively?

·         Dzire

·         Wagon R

·         Swift

·         Alto

89)   Features like collapsible steering column and crumple zones should be explained during----------of standard DEMO process?

·         Safety

·         Seat

·         Front

·         Technology

90)   Advantage of buying MSIL  car is are ------------

·         Largest service network in India

·         Low spare parts price

·         Good resale value

·         All of the above

91)   What is the full form of DDIS?

·         Diesel direct injection system

·         Direct diesel injection system

·         Double diesel injection system

·         Direct dual injection system

92)   Which among the following  is the odd one ?

·         Cube

·         Triangle

·         Rectangle

·         Circle

93)   Santhosh was travelling in railway compartment. He met a man and five women. Each woman   had child in her arms; calculate the exact number of persons in that compartment?

·         12

·         10

·         11

·         9

94)   How do we calculate the EMI for a loan?

·         Down payment * tenure in years

·         Loan amount in lacks * rate of interest *tenure

·         Rate of interest * per lack EMI

·         Per lakh EMI *Loan amount in lakh

95)   As magnet has poles similarly battery has ----------?

·         Energy

·         Power

·         Terminal

·         Cell

96)   Clutch and gear shift in AGS controlled by----------& -----------?

·         Electronic control unit & intelligent actuating unit

·         Gear shift indicator & electronic control unit

·         Only electronic control unit

·         None of the above

97)   The top end variant of beat model year 2016 is called--------------------?

·         LT(O)

·         LT(ABS)

·         LTZ

·         LS ABS

98)   What is the objective of need assessment?

·         To get the deal

·         To prepare our self’s  in a way to make the sale of business

·         To correctly understand what the customer is looking for and there by suggest and appropriate solution

·         To explain and demonstrate how the short listed vehicle suet revealed need

99)   What are late payment charges?

Ans- Charges paid by  Customer for late payment of EMI

100)                       Indian pre-owned car market expected doubled by 2020?

·         True

·         False

101)                       How to convince the customer while handling queries by ------------------?

·         Arguing with the customer

·         Politely offer correct information supporting your statement

·         Convincing  the customer without presenting the available fact

·         None of the above

102)                       Price of  used car can be high or low depending up on___________

a)      Market response

b)      Buying price

c)       Accessories installed

d)      All of the above

103)                       How will you figure  if a panel is repainted

a)      Check for orange peel in the paint finish

b)      Check for faded reflection in body panel

c)       Both A&B

d)      None of the these

104)                       What are the new enquiry generation sources for evaluators

a)      Showroom walk-in

b)      Old cars at the workshop

c)       Finance period getting over

d)      All of the above

105)                       __________Feature in wagonr helps the driver to adjust the steering height to his comfort

a)      Tilt steering

b)      Electrical ORVM

c)       Rear Power window

d)      Telescopic steering

106)                       DCi technology is used by which manufacturer

a)      Nissan

b)      Renault

c)       Hyudai

d)      Both A&B

107)                       The total ages of Amar ,Akbar and Antony is 80 years, what was the total of their ages three years ago

a)      71 years

b)      72 years  

c)       74 years

d)      77 years

108)                       If the engine oil is leaking in to the combustion chamber where it gets burned , what can be color of exhaust smoke

a)      Deep white

b)      Bluish

c)       Black

d)      Greenish yellow

109)                       What is the full form of PDC for loan purpose

a)      Pre delivery cheque

b)      Post delivery charges

c)       Post delivery cheque

d)      Post dated cheque

110)                       If the price of an old Alto is Rs 150000 and the customer takes loan of 70% how much down payment will he have to give?

a)      50100

b)      49200

c)       47200

d)      45000

111)                       What is the correct posture while talking to customer

a)      Folded arms

b)      Sideway lean

c)       Upright stance

d)      Slouching

112)                       How many seconds does 5 hours have

a)      300

b)      12000

c)       18000

d)      800

113)                       Which among the following must be done during test drive

a)      Drive as fast as you can

b)      Wear seat belt and also request the customer to do so

c)       Speak when customer is driving the vehicle

d)      Not allow the customer to drive the vehicle

114)                       Need assessment of customer is done by_______

a)      Showing all available models to choose from

b)      Asking right questions to give right product

c)       Forcing him to buy low selling model

d)      None of these

115)                       Post sale follow up call should be made within_____

a)      30 days

b)      24 hours

c)       50 days

d)      48 hours

116)                       Below mentioned are the steps followed during delivery of a car arrange them in a proper order

A. Explain all features of the vehicle

B. Enquire about time of delivery of vehicle

C. Ceremony for delivery of vehicle

D. Prepares for delivery of vehicle

a)A-B-C-D

b)B-D-A-C

c)C-D-B-A

d)A-D-C-B

117)                       During selling a car to customer, Form 34 is used for the purpose of _____

a)      Transfer of Insurance

b)      Application for NOC

c)       Intimation of Hypothecation

d)      Transfer of RC

118)                       What are the sources to generate enquiry

a)      Maruti Driving school

b)      Referrals

c)       Telecalling

d)      All of the above

119)                       Which category customers are the major buyers of true value vehicles

a)      Two wheeler owners

b)      Compact car owners

c)       Sedan owners

d)      MUV owners

120)                       Which is the correct sequence while doing evaluation through app

a)      Exterior front-exterior right-exterior rear-exterior left

b)      Exterior front- exterior left- exterior right- exterior rear

c)       Exterior rear-exterior front- exterior right- exterior left

d)      Exterior front- exterior right-exterior left- exterior rear

121)                       A man buys a cycle for Rs 2600 and sells it for Rs  1950 . What is the loss percentage

a)      10%

b)      15%

c)       20%

d)      25%

122)                       Mcpherson strut is a type of ________

a)      Suspension system

b)      Safety system

c)       Steering system

d)      Braking system

123)                       In which version of Mirrorlink can be operated in both parking mode and drive mode

Ans- 1.1

124)                       In ipad complaint notification comes in ______colour

Ans- Red

125)                       What is the product of dial of telephone

Ans- 0

126)                       How will you handle the objection ‘Grand i10 has rear spoiler but celerio does not’?

Ans- Mention that rear spoilers are generally added in vehicles to improve aerodynamics. Highlight the excellent aerodynamics of celerio which is reflected in its high mileage as compared to Grand i10 . There are options of adding spoilers as an accessory and offer to showcase the same through ipad

127)                       A student got twice as many sums wrong as he got right . If he attempted 48 sums in all . How many did he solve correctly

a)      12

b)      16

c)       18

d)      24

128)                       Complete the series F3, _____,D27, C81,B243

a)      A16

b)      E9

c)       E3

d)      G4

129)                       Warranty become void if _____

a)      The car is used for commercial purpose

b)      The car is retro fitted with unauthorized CNG kit

c)       The car’s ECU is remapped for sporty performance

d)      All of the above

130)                       Which is the wrong sequence of evaluation process

a)      Exterior right-Exterior rear-Function-Frame

b)      Exterior left-Exterior rear- Frame –Function

c)       Exterior right- Exterior rear-Interior-RF cost

d)      Exterior front-Exterior left-Interior-Frame

131)                       During negotiation if a customer is willing to sell his car for a little more price than what was offered, what should be emphasized?

a)      Refuse

b)      Ignore

c)       Accept

d)      TV values should be pitched

132)                       If the buying price of an old alto is rs 110000, Refurbishment cost is Rs 5000, warranty cost Rs 1900, Free service cost is Rs 1300 and margin of the dealer is 7500 what will be the final selling price of this alto

a)      129700

b)      125000

c)       125700

d)      115000

133)                       Tigor is a product launched by

a)      Honda

b)      Ford

c)       Tata

d)      Mahindra

134)                       Insurance premium charged in Zone A cities is ______higher that zone B cities

a)      1%

b)      0.3%

c)       0.25%

d)      Same for both zones

135)                       Fill the series JAK,MBJ,PCI,SDH_____

a)      OEP

b)      VEG

c)       MEN

d)      PFQ

136)                       Mara runs faster than Gail , Lily runs faster than Mara, who is fastest

a)      Mara

b)      Gail

c)       Lily

d)      Can’t say

137) In financing terms what does LTV stand for?

a) Leverage to Value

b) Loan to Value

c) Loan to Vehicle

d) Leverage to Vehicle

138) The average consumption of petrol for a car for seven months is 110 litres and for next five months is 86 litres. The average monthly consumption is

a)96 lts

b)98lts

c)100lts

d)102lts

139)Pick the one out

a)Lemon-Yellow

b)Grapes-green

c)Banana-Sour

d)Apple-red

140)Which model belongs to Mid-size category

a)WagonR

b)Dzire

c)Ertiga

d)Ciaz

141)Rack and pinion is a part of__

a)Suspension system

b)Braking mechanism

c)Steering system

d)Safety feature

142)Bubble check is associated with which of the following

a)Air conditioning

b)Battery

c)Suspension

d)Coolant leakage

143)Which is not checked during exterior left evaluation?

a)Rear door

b)Left fender

c)Fog lamps

d)Tyre

144)Which standard feature in Ertiga comes on when fuel level is low

a)Digital clock

b)Power windows

c)Fuel warning lamp

d)Power steering

145)Name the credit rating agency that collects and maintains records of an individual payments pertaining to loans and credit cards.

a)CRISIL

b)BOROSIL

c)CIBIL

d)None of the above

146)If South East becomes North, North East becomes west and so on . What will west become

a)North East

b)South West

c)North West

d)South East

147)What is the total if 240 is divided by 6 and multiplied by 4 and added 25

a)150

b)175

c)185

d)205

148)____is used in turbocharged engine to cool the compressed air being supplied to engine

a)Air conditioner

b)Radiator

c)Intercooler

d)Catalytic converter

149)The turbo charger present in Swift and Dzire DDIS is powered by__

a)Car battery

b)Fuel pump

c)Engine exhaust gases

d)Engine intake gases

150)What does tachometer indicate?

a)Engine speed

b)Vehicle speed

c)Engine temperature

d)Outside temperature

151)What is the benefit of brake booster

a)Prevents wheel from locking up

b)Prevents wheels from slipping during acceleration

c)Increases the applied braking force

d)Does away the need for ABS

152)As per SIAM , the length of compact cars is _____mm to ____mm

a)3200-3400

b)3400-3600

c)3600-4000

d)None of the above

153)A car takes 2 hours to cover 160kms , how much time would it take to cover 60 kms

a)30 minutes

b)45 minutes

c)60 minutes

d)70 minutes

154)What is the ratio of 80 paisa to Rs 5

a)2:25

b)3:25

c)4:25

d)5:25

155)During battery voltage check through multi meter battery voltage drop should not come below the mark of

a)8.5v

b)10.5v

c)12.5v

d)14v

156)What are the key deliverables during a POC vehicle delivery

A)Pollution certificate

B)Post dated cheques

C)Toolkit

d)Enquiry tracking card

a)A&D

b)B&C

c)A&B

d)A&C

157)Which of the following is not a true value certification criteria

a)Less than 7 years old

b)Driven less than 1 lakh km

c)Not more than 2 owners

d)Car fitted with after market accessories

158)The job of immobilizer in a car is to ___

a)Apply locking force to all tyres so that the vehicle cannot move

b)Lock out the gear box so that the power from engines cannot reach the wheels

c)Does not allow engine to start with duplicate key

d)None of the above

159)____front brakes come in celerio model year 2015 which provide better heat dissipation and performance

a)ABS

b)Solid disc brakes

c)Brake biasing system

d)Ventilated disc brakes

160)Benefit of intercooler in ertiga diesel is___

a)Lower engine operating temperature

b)Better fuel economy

c)Longer engine life

d)All of the above

161)Which of the following can be typical reasons of engine overheating

a)Low coolant level caused by leakage

b)Cooling fan motor malfunction

c)Discharged battery

d)Both A&B

162)Which of the following is a part of the brake system

a)Fly wheel

b)Spark plugs

c)Proportioning valves

d)Radiator

163)What is not the responsibility of POC DSE?

a)Maintain honesty and integrity in your dealings

b)Probe and understand customer needs

c)Always give proper product demonstration and offer test drive

d)Serve refreshments to customer

164)Which one of the following will follow the same sequence of the given series

NILE,ELIN,FISH,HSIF,POSE,___

a)EOPS

b)SEOP

c)ESOP

d)SOEP

165)What is the benefit of an electronic clearing system(ECS)

a)Money is transferred by cheque

b)Money is transferred 1 month late

c)Money is directly transferred electronically

d)Money can be transferred in 2-3 instalments

166)What is the full form of SIAM

a)Society of international automobile manufacturers

b)Society of Indian automobile manufacturers association

c)Scool of Indian automobile manufacturers

d)None of the above

167)Dzire is more comfortable than ETIOS for a customer who travels sitting on the rear seats

a)Dzire has steering mounted audio controls

b)Dzire has rear seat arm rest

c)Etios has a rear mounted engine

d)Etios has only one door for rear passengers

168)Which of the following is not part of suspension system

a)Strut

b)Lower arm

c)Tie rod

d)Shock absorber

169)Long wheelbase of Dzire provides

a)Better legroom

b)Comfortable ride

c)Faster heat dissipitation

d)Both A&B

170)Safety body structure used in HONDA cars is known as

a)CCE

b)AHSS

c)ACE

d)UHSS

171)Petrol engine technology used in HONDA cars is termed as

a)VTEC-i

b)i-VTEC

c)i-TEC

d)i-DTEC

172)What is the name of diesel engine technology used in celerio diesel

a)CRDi

b)i-DTEC

c)DDIS125

d)CRDe

173)Allied services should always be____

a)Pushed to the customer to increase our sales

b)Pitched half heartedly so that customer doesn’t ask about it

c)Pitched on features and benefits and should never be pushed

d)Skipped

174)The basic condition for the vehicle to be sold under True value is ____

a)5 years and unlimited kilometres run

b)10 years and below 50000kms run

c)Up to 7 years and below 100000 kms run

d)Up to 10 years and up to 100000 kms run

175)EX showroom-600000,Registration-50000,Insurance-15000,Extended warranty-5000,Discount-10000, calculate the on road price

a)660000

b)670000

c)680000

d)690000

176)In which type of policy , the entire cost of damage to the vehicle is borne by the insurance company

a)Comprehensive

b)Third party

c)Zero depreciation

d)NCB

177)Ram stores ½ litre of milk in 4 bottles , how many bottles will he need to store ¾ litres of milk in the same proportion

a)10

b)6

c)20

d)30

178)Premium true value warranty is valid for vehicle sold within ____ years from date of registration

a)3

b)4

c)5

d)2

179)If on a selling price of 300000 Rs you give a discount of 5% , what amount will the customer have to pay?

a)285000

b)240000

c)265000

d)None of the above

180)If code CORPORATE IS 593493120 then what is the code for TEAR on similar line

a)9312

b)2013

c)5349

d)2015

182)Which of the following is not related to safety of vehicle

a)Brake fluid

b)Horn

c)Radiator grill

d)Wiper

183)If a doctor gives you 5 pills and tells you to take one pill every half hour, how long would it be before all the pills had been taken

a)0.5 Hours

b)1 Hour

c)2  Hours

d)2.5 Hours

184)Find the odd one out- Helmet, Bat, Ball, Football

a)Helmet

b)Bat

c)Ball

d)Football

185)Which of the following is not correct condition while setting password for starting evaluation app

a)Special character be there

b)Length of password-3-8 characters

c)Upper case letter required

d)Lower case letter required

186)Battery health of a car can be measured using

a)odometer

b)Tachometer

c)Hydrometer

d)None of the above

187) Which aspect is not desirable while dealing with customer

a)Well groomed

b)Professionally dressed

c)Welcoming facial expression

d)Bold body posture

188)Which is not checked during function evaluation

a)Suspension

b)Pillar

c)Electrical

d)Brakes

189)After successful submission of evaluation in evaluation app , which of the following is generated

a)Buying no:

b)Engine no:

c)VIN no:

d)Chassis no:

190)A customer entered a true value outlet to sell his car and he wants accompany truevaluator during test drive, he should____

a)Refuse

b)Ignore

c)Allow

d)Offer proactively even if the customer didn’t as for

191)Which of the following forms are required for changing the ownership of a car on RC

A.Form 29 B.Form 30 C.Form 28 D.Form 26

a)A&B

b)B&C

c)A&C

d)A

192)During the sale of a car by a customer to true value outlet , what is the purpose of Form no 28

a)Application for No objection certificate

b)Transfer of ownership

c)Registration of motor vehicle

d)Transfer of warranty

193)Which of the following is not a part of need analysis of a customer

a)Active listening

b)Probing

c)Paraphrasing

d)Negotiation

194) Indian pre owned car market is expected to double by 2020?

a)True

b)False

195) Alto 800 has ____compared to Nano?

a)Bigger engine

b)Higher power

c)Higher torque

d)All of the above

196)In which of the following parameters does Maruti Suzuki alto k10 surpass the Hyundai eon

a)Overall length

b)Fuel efficiency

c)Overall width

d)All of the above

197)Anshu was standing facing south and then she moved towards her left for 15 minutes but later turned around 180 degree. Which direction is she facing now

a)East

b)West

c)North

d)South

198)If you write down all the numbers from 1 to 100 then how many times do you write 3

a)11

b)18

c)20

d)21

199)A grocer had a sale of Rs 600 ,Rs 700 ,Rs 800 ,Rs 700,Rs 700 for 5 consecutive months what is the average sale

a)Rs 600

b)Rs 700

c)Rs 800

d)Rs900

200)Find the odd one out Leaf,Stem,Branch,Seed

a)Leaf

b)Stem

c)Branch

d)Seed

201)Complete the series (1/2),(1/4),(1/6)___

a)1/20

b)1/32

c)1/8

d)1/12

202) If 1 minute is equal to 60seconds, then 360 seconds is equal to how many minutes

a)3

b)4

c)5

d)6

203) Features like long wheel base , ample legroom  should be explained during___of standard demo process

a)Front

b)Seat

c)Technology

d)Safety

204)What are the benefits of ABS(Anti lock Brake System)

a)Wheels do not get locked on emergency braking

b)Allows steering control in panic braking situation

c)Enhances the life of tyres due to low skidding

d)All of the above

205)Which of the following comfort and convenience features are powered by the battery

a)Power windows

b)Defogger

c)Airbags

d)Both A&B

206)What are the benefits of Turbocharger in the swift

a)More power

b)Higher fuel efficiency

c)Better combustion of fuel

d)All of the above

207)Why the ORVM has turn indicators

a)It provides more comfort to the driver

b)It provides premium feel to the occupants

c)It offers more style and better safety for the occupants

d)None of the above

208)The benefits of electronic power steering in swift is___

a)Better fuel economy

b)Better power

c)It helps the driver by reducing the effort required to turn the car

d)All of the above

209)Which of the following is not part of engine

a)Alternator

b)Spark plug

c)Crankshaft

d)Piston

210)____is a feature which gives the view of traffic behind you in order to drive safe

a)Vanity mirror in sunvisor

b)ORVMs

c)Tail lamps

d)High mount stop lamp

211)Alto K10 has ___litre engine

a)0.8 litre

b)1.0 litre

c)1.1 litre

d)1.2 litre

212)Which is the natural enquiry generation activity

a)Newspaper advertisement

b)Event

c)Walk in

d)Telemarketing

213)The benefits of true value are_____

a)Rugged and tough

b)Sporty and peppy

c)Luxurious and comfortable

d)Reliability and quality

214)Which among the following should not be done while handling queries?

a)Offer evidence to support facts of the products

b)Only provide answers which are true

c)Interrupt

d)Never argue

215)The loan for a customer would get rejected in which of the following situations

a)Negative FI

b)Incomplete documents

c)CIBIL defaulter

d)All of the above

216)After the purchase of a car , what is the maximum duration for the car to be made ready for display at true value outlet

a)7 days

b)9 days

c)11 days

d)13 days

217)What are the benefits of customer docket

a)Gives the customer easy access to all documents required in sales process

b)Less chance of loan rejection

c)Ease of complaint resolution

d)Assures good customer feedback

218)How will you handle the objection i20 diesel has more power and torque than swift

a)Talk about the excellent power to weight ratio of our vehicle that offers better performance than the competition

b)Speak about proven DDIS engine with class leading fuel efficiency

c)Offer a test drive and ask the customer to feel the performance of our vehicle in real condition

d)All of the above

219)The the blank in the end of series BC,FG,JK,NO,___

a)PR

b)QR

c)RS

d)MN

220)20 boys can complete a work in 5 hours , 1boy can complete in

a)4 hours

b)100 hours

c)50 hours

d)80 hours