SAMPLE QUESTIONS

                        1.        What are the available fuel options of tiago?

a)      Petrol,Diesel,CNG

b)      Petrol and Diesel

c)       Petrol only

d)      Diesel only
                     
2.       Look at the series. 58,52,46,40,34 ,what number would come next

a)      26

b)      28L

c)       30

d)      32

3.        _________in Dzire reduces vehicle weight and corrosion free

a)      Hydraulic engine mount

b)      Carbon fibre body parts

c)       Polymer fuel tank

d)      Ventilated disc brakes

4.               If steve travels 20 kms south , then travels 36 kms west, then travels 20kms north , what   

                          is his distance from starting point

a)      78kms

b)      36kms

c)       20kms

d)      28kms

5.  Base , S,SX are variants of

a)      Platinum etios

b)      Ameo

c)       Xcent

d)      None of the above

6.     What comes in next 972,-----, 108,36,12

a)      320

b)      322

c)       324

d)      326

7.  Look at this series , 21,9,21,11,21,13,21,____

A.      14

B.      15

C.      21

D.      23

8. Fill the series JAK, KBL, LCM, MDN,------

a)      OEP

b)      NEO

c)       MEN

d)      PFQ

 9.      Which of the below is the sister company of south Korean automobile manufacturer  

                               KIA

a)      HYUNDAI

b)      GM

c)       SSANGYONG

d)      ASIAN MOTORS

                          10.    Which of the following features are not available in Ford Aspire but available in Dzire

a)      Push button start

b)      Retractable cup holders

c)       Rear parking sensors

d)      All of the above

                             11.       K Series engines are ELV complaint . ELV stands for ___________

a)      Early life vehicle

b)      End of life vehicle

c)       Engine life value

d)      Engine life valve 
                     
12.       Shift up Indicator in ALTO K10 MT indicates___________

a)      About hazard lights on

b)      Driver in which gear car is running

c)       Driver when to change gears to drive economically

d)      It is just an interior accessory

13      Dzire has smoother gear shift as compared to zest as_________

a)      Dzire has Detent pin technology

b)      Dzire has dual mass fly wheel

c)       Dzire has 6 speed gear box

d)      Both B&C

14.       Which of the following statement is correct

a)      Kwid is equipped with auto ac

b)      Kwid has 14” alloys

c)       Kwid has rear fog lamp

d)      None of the above

15.Triumph is a british brand famous for its _______

a)      Bikes

b)      Cars

c)       Commercial vehicles

d)      All of the above

16 .When should reveal special offer/discount/price

a)      While opening sales call

b)      While discussing the final offer and finance

c)       While giving test drive

d)      Never disclose special offer

17.  When ________-opens gases are pushed out of combustion chamber

a)      Inlet valves

b)      Exhaust valves

c)       Air filter

d)      Radiator

18  .You are going to visit an existing customer that you have known for some time , which of the    

         following would you do

a)      Spend a lot of time on small talks

b)      Tell him about new products of MSIL

c)       Tell him gossip about competitor cars

d)      Give a full company presentation

19.  What is the benefit of lane change indicator in Dzire

a)      Added safety

b)      Provides sporty feel to driver

c)       It is just an interior accessory

d)      Tells when to shift gear to drive economically

20.  Which of the following a customer does not expect at the time of vehicle delivery

a)      All documentation  & agreed accessory  fitment done before hand

b)      Timely delivery with adequate attention provided  by DSE

c)       All terms of service and warranty to be explained at the time of delivery

d)      He should visit multiple counters to get any information during delivery      

21.Pick the odd one out. Helmet, Gloves, Brakes, Shoes

a)      Helmet

b)      Gloves

c)       Brakes

d)      Shoes

22.How seconds does 5 hours have

a)      300

b)      12000

c)       18000

d)      800

23.If a doctor gives you 5 pills and tells you to take one pill every half hour, how long would it be before all the pills had been taken?

a)      0.5 Hour

b)      1 Hours

c)       2 Hours

d)      2.5 Hours

24.Which number should come next in the series 1,3,6,10,15

a)      8

b)      11

c)       21

d)      24

25.Which of the following statements are true when comparing swift with tiago

a)      Swift has higher ground clearance

b)      Swift is longer than tiago

c)       Swift has rally based suspension

d)      All of the above

26.Which of the following  is a post approval document?

a)      Salary slip

b)      Address proof

c)       Post dated cheque

d)      Bank statement          

27.What are late payment charges

a)      Charges paid for late submission of loan documents

b)      Charges paid by dealer for late EMI payment

c)       Charges paid by customer for late EMI payment

d)      None of the above

28.Field investigation before loan disbursement is done by

a)      Dealership

b)      Finance company

c)       Manufacturer

d)      Sales executive

29.One time amount charged by the finance company for processing the loan paper work expense is

a)      First instalment

b)      Partial instalment

c)       Processing fee

d)      Pre emi

30.Turbo charger used in swift diesel compresses

a)      Fuel

b)      Inlet air

c)       Water

d)      Oil

31.In celerio auto gear shift how do gears change to  higher gear in Manual mode

a)      Gears to be shifted manually

b)      ECU shifts gears up depending on load in the car

c)       Gears will shift up on their own with increase in speed

d)      None of the above

32.In diesel engine _______--injects fuel in to the combustion chamber

a)      Spark plug

b)      Injector

c)       Catalytic converter

d)      Exhaust valve

33.In celerio auto gear shift variants , creep function is available in

a)      D mode

b)      R mode

c)       N mode

d)      Both A&B

34.What is the benefit of crumple zone

a)      Better driving comfort

b)      Enhanced safety for occuppants

c)       Better suspension

d)      Enhanced safety for pedestrians

35.VGT stands for

a)      Valve Geometry Turbocharger

b)      Variable Graphical Turbocharger

c)       Variable Geometrical Turbocharger        

d)      Viscous Geometry Turbocharger

36.If south east becomes North, North east becomes West and so on , what will west become

a)      North east

b)      South west

c)       North west

d)      South east

37.At which position of demo process would you talk about boot space

a)      Front

b)      Technology

c)       Safety

d)      Rear

38.Before test drive a DSE must check

a)      Sufficient fuel is there in the test drive vehicle

b)      Ask a customer whether he has a life insurance

c)       Customer has a valid PAN card for ID verification

d)      Test drive vehicle registration

39.Which is the correct sequence of a test drive according to MSSP

a)      Customer begins drive> then you drive back

b)      You begin the drive>Then customer drives>You drive back to the showroom (If needed)

c)       You drive first>Then the showroom driver drives>Then the customer drives back

d)      Customer drive though out the test drive    

40.Insurance companies provide _______if a customer in case he doesn’t make a single claim  in a year

a)      Depreciation

b)      Discount voucher

c)       No claim bonus

d)      Loyalty point

41.Which of the following statements are true and should be followed by DSE during a test drive

a)      DSE should not accompany customer on test drive

b)      Customer should begin the drive and hand over car to DSE on a convenient spot

c)       DSE should always wear a seat belt and request customer to wear also

d)      DSE to stay silent during test drive

42.A car takes 2 hours to cover 160KMS how much time would it take to cover 60 Kms

a)      30 mins

b)      45 mins

c)       60 mins

d)      70 mins

43.What is hypothecation

a)      It is the ownership without possession and it acts as security for the finance company

b)      Vehicle is registered in the name of dealership

c)       It is the process of loan approval by finance company

d)      Vehicle is bought back by the dealership at the half price after 4 year

44.Alto k10 _______variant comes with Auto gear shift

a)      LXI

b)      VXI

c)       VXI(O)

d)      All the variants

45.Fill in the blanks SCD,TEF,UGH,____,WKL

a)      CMN

b)      UJI

c)       VIJ

d)      IJT

46. Fill in the blanks, 72,___,18,9

a)      30

b)      36

c)       20

d)      27

47.If sam shoots 3 birds in 10 minutes , how many birds he will shoot in 20 minutes

a)      20

b)      10

c)       6

d)      5

48.If a train is travelling at a speed of 75km/hr then how much time it will take to cover 375kms

a)      4 hours

b)      5 hours

c)       6 hours

d)      7 hours

49. Creta is a product launched by manufacturer

a)      Tata

b)      Hyundai

c)       Honda

d)      Renault

50.Which MSIL vehicle crossed a sales milestone of 30Lakhs

a)      Omni

b)      Gypsi

c)       Alto

d)      Swift

51.We get a premium feel in swift than etiosliva due to features we ______

a)      Interior chrome door handles, keyless start/stop

b)      Passenger side cup holder with vanity mirror

c)       Electrically adjustable ORVM

d)      Both A & C

52.Which of the following safety features are available in Xcent__?

a)      Brake Assist

b)      Engine drag control

c)       Electronic brake force distribution

d)      None of the above

53.A is two years older than B who is twice as old as C , if the total ages of A,B and C be 27, then how old is B?

a)      8

b)      9

c)       10

d)      11

54.The average consumption of petrol for a car for seven months is 110 litres and for next five months it is 86 litres .The average monthly consumption?

a)      96 LTRS

b)      98LTRS

c)       100LTRS

d)      102LTRS

55.As compared to Xcent ,Dzire has wider body

a)      Better manueverability

b)      Higher fuel economy

c)       Spacious interiors/wider shoulder room

d)      Higher torque

56.When ayesha was born ayesha's father was 38 years old and her mother was 36 years old when her brother was born.  Her brother is 4 years younger to ayesha then what is the age difference of parents

a)      2

b)      4

c)       6

d)      8

57. Next in the series 100,225,400,625,_________

a)      750

b)      900

c)       825

d)      800

58.Ertigas diesel engine has following turbo charger

a)      Fixed Geometry turbo

b)      Variable geometry turbo

c)       Vaccum Gamma Turbo

d)      None of the above

59.Hyundai i10s length of 3585mm is less than length of Wagonr VXI+ which is ____________

a)      3559

b)      3959

c)       3955

d)      3636

60.Benefits of DDiS engine technology is

a)      Better power delivery

b)      Lower emission

c)       Lower maintenance

d)      All of the above

61.Find the number which when added to itself 13 times gives 112

a)      7

b)      8

c)       9

d)      10

62.I'm a man , If Alberts's son is my sons father , what is the relation ship between Albert I?

a)      He is my brother

b)      He is my uncle

c)       He is my father

d)      He is my sister

63.Redigo has a turning radius of 4.7M where as in alto 800

a)      4.6M

b)      4.5M

c)       4.8M

d)      4.4M

64.As per SIAM length of compact cars is ______mm to _____

a)      3200-3400

b)      3400-3600

c)       3600-4000

d)      None of the above

65.How many extra kms would ALTOk10 ags cover on a full tank compared to kwid 1.0 L AMT

ANs- 169Km

66. In celerioamt pressing accelerator pedal softly will

ANS- Result in good fuel efficiency

67. An american car company ________was recently launched in india whose symbol is a running horse

ANS- Mustang

68. How emi is calculated

ans-Loan amount in lac*EMI in per lac

69.Renault kwid comes only in petrol version but Alto k10 comes in

ans-Petrol and CNG

70.____________has connected front seats

ans-Datsun go

71.What is the benefit of 60:40 split rear seat in celerio which is not available in i10

ans-Flexible seating and storage

72.Alto k10 has dual front wipers whereas kwid has single front windshield wiper

Ans-True

73.Convert 4495mm = M

ans-4.495M

74.What is the ground clearance of Tiago with 13" wheels

ans-165,  for 14"-170mm

75.After the test drive

ans-Take feedback on the vehicle driving experience

76.If customer doesn’t accompany you for evaluation , you should

ans-Keep the customer informed about the evaluation status

77.Why should we follow the vehicle delivery process

a)      Helps in building customer enthusiasm

b)      Higher sales satisfaction and more referrals

c)       Easy to sell expensive accessories

d)      Both A&B

78.Which of the following should not be considered as a role of a DSE

a)      Achieve retail targets

b)      generate enquiries

c)       Ensure customer satisfaction

d)      Manpower planning

79. Which of the following would not help you in handling a customers objection

a)      Never argue never interrupt

b)      Acknowledge the objection&assure that you will resolve it

c)       Show documented facts &ensure customer satisfaction

d)      Tell the customer that his objection is not acceptable

80.What are the main objectives of used car exchange facility

a)      To buy used cars at a higher cost&there by selling them on a lower price

b)      To collect used car and safely scrap them

c)       To promote new car sales by providing exchange facility

d)      To belittle customers past car choices

81. A customer walks with his wife and kids to buy a new car , he mentions he is looking for a car with safety over everything else.What would you do?

ans-take permission from the customer to ask some important questions that will enable you to suggest the best vehicle /variant to him with desired safety features

82. During ErtigaZdi+ standard demo while explainiing technology features , which among the following should dse talk about

a)      VVT

b)      Cruise control

c)       Integrated starter generator

d)      AGS

83.If a customer wants to exchange his/her old car. MSIL can take________

a)      UP to 7 years

b)      Car driven up to 1 lakh kms

c)       Only if it is a maruti car

d)      Any car

84.Which among the following is odd one

a)      Cube

b)      Triangle

c)       Rectangle

d)      Circle

85.If anshul bought his swift at Rs 600000 and sold it at a loss of 15% . What is the loss that he incurred

a)      60000

b)      90000

c)       100000

d)      120000

86.Look at this series 31,29,24,22,17,___________ which number would come next

a)      15

b)      14

c)       13

d)      12

87.Ram stored 1 litre of milk in 3 bottles how many bottles will he need to store 5 litres of milk

a)      10

b)      6

c)       15

d)      20

89.What is the cost of an article which is sold at a loss of 25% for Rs150

a)      200

b)      225

c)       125

d)      175

90.If a quarter kg of potato cost 60paise , how many paise will 200gm cost?

a)      48 paise

b)      54 paise

c)       56 paise

d)      72 paise

91.Tuv 300 is a product launched by

a)      Tata

b)      Mahindra

c)       Honda

d)      Renault

92.Dzire is more safer as compared to zest because

a)      Dzire has Brake assit

b)      Dzire has engine drag control

c)       Dzire has 6 airbags

d)      Both A&B

93. Which of the following cars in petrol variant has more power

a)      KUV100

b)      I10

c)       Swift

d)      Micra

94. which of the feature that prevents the engine from running unless the original key is inserted thereby preventing theft is availablein alto k10but not available in kwids base variant

a)      Immobilizer

b)      Driver side airbag

c)       Child lock

d)      Auto gear shift

95.renault kwid comes with 5 colour options whereas alto k10 has _______-options

a)      6

b)      5

c)       4

d)      3

96. which of the following statements are true about datsun go+

a)      datsun go+ does have optional airbags

b)      datsun go+ does not have cd player

c)       datsun go+ doesn’t have ABS

d)      all of the above

97. Baleno first batch has been exported to which country from India

a)      Japan

b)      South Africa

c)       Mexico

d)      All of the above

98. Airbags were recalled by which company

Ans- TAKATA

99. All nationalised banks have same processing fee

a)      Yes

b)      Depends on the income of buyer

c)       Varies from bank to bank

d)      Nationalised banks doesn’t charge processing fee

100.Mr Harpreet is interested in buying DzireZxi and looking for finance options how would you convince him to opt for maruti finance

a)      Would explain that maruti finance would serve as one stop shop for his needs

b)      Tell him about transparent and competitive rates offered

c)       maruti finance offers for insurance and mga

d)      All of the above

101.Mara runs faster than Gail, Lily run faster than mara , then who is fastest

a)      Mara

b)      Gail

c)       Lily

d)      Cant say

102.A customer purchased a MSIL vehicle & is using it for commercial purpose does he qualify for extended warranty claim

a)      He doesn’t qualify for extended warranty claim

b)      He qualify for only up to 3rd year

c)       He qualifies for both 4th year or 80000kms also

d)      Qualify for limited warranty

103.What is the most appropriate time for dse to pitch vas like MGA,EW, TV etc…

a)      During objection handling and deal closure

b)      During delivery preparation

c)       during need analysis and deal closure

d)      can be pitched any time

104.4 valves per cylinder compared to 3 valves per cylinder in eon sportz

a)      Better breathing of engine hence less emissions

b)      Better combustion hence better fuel efficiency

c)       Smoother gear shift

d)      Both A&B

105.MSIL cars comes with Tubeless tyres . This means

ans-Air is held between tyre and rim and valve is fitted on rim

106.Full form of siam

ans- Society of Indian Automobile Manufacturers

107.What are the benefits of good aerodynamics of a car

ans-Stability at high speed+less wind and noise+Fuel economy

108.Which of the prominent features are not availble in kuv100

a)      Brake assist

b)      Auto AC

c)       Both A&B

d)      Both A&B are absent

109.Which of the following should not consider as good rules for success

a)      Have positive thinking

b)      Listen to customer

c)       Lie about competitors

d)      A&B

110.What is the benefit of ECS

ans-Money is transferred electronically

111.Which of the following feature in new alto k10 increases safety of occuppants

a)      dual aibags

b)      Rear fog lamps

c)       Seat belt reminder

d)      Rear wiper and washer

112.I create tool in vitara brezza enables customers to ___________the car

a)      Modify

b)      to improve the performance

c)       personalize

d)      clean

113.If a car travels at a speed of 80kmph , how much would it travel in  5 hours and 30 minutes

a)      420

b)      425

c)       440

d)      450

114.Find next in the series 1,8,27,64,125__________

a)      250

b)      128

c)       216

d)      81

115.Find the odd one out- Milk,Butter,Ghee,Paneer

a)      Milk

b)      Butter

c)       Ghee

d)      Paneer

116.Xcenthas_____________headrest

ANs- Fixed head rest in front and adjustable in rear

117.ICATS

ans- Intelligent Computerised Antitheft System

118.Pretensioners and Force limiters are system which _____________

ans- Tightens seat belt during the inflation of airbag& loosens after airbags are fully inflated

119.Which of the following is required to make a good impression

a)      Uniform

b)      Polished shoes

c)       Both A&B

d)      None of the above

120.Customers requirement for exchange should be checked in which step of MSSP

a)      Opening

b)      Need assessment

c)       Attempted closing

d)      None of the above

121.Which of the following would you keep in mind while customer raises an objection

ans- Provide answers only if you are sure of being correct

122.Which among the following is the most approapriate reply if a customer says I want to buy a new hatch back which one do you suggest

ans- can I ask you few questions to understand your usage

123.Finance, DSE should____________

Ans- Dse should gather financial details from customer without offending him

124.There is a clutch is celerio ags

a)      True

b)      False

125.Benefit of gear position indicator in celerio auto gear shift is

ans- convenience

126.What is the benefit of co-driver seat under basket in wagonr

ans- safe storage of expensive items , cash etc…

127.Which of the following component ignite fuel in petrol engine

ans- spark plug

128.Which of the following gives ALTO k10 modern and sporty looks

a)      AERODYNAMIC DESIGN

b)      NEW DESIGN REAR COMBINATION LAMPS

c)       ADVANCED AUDIO SYSTEM

d)      BOTH A& B

129.While financing to self employed customer following document is not relevant

ans- salary slip

130.Benefits of Maruti finance to customers

a)      Convenient and faster processing of loan

b)      Finance discount in each case

c)       Both A&B

d)      None of the above

131.What is the advantage of loan through bank where customer has salary account

ans- Pre approved loan (With minimal documentation)

132.Swift provides more length of ____________mm is longer than KUV100s  length of 3675mm

ans- 3850mm

133.SWIFT is longer compared  GRAND I10.benefit of this is -----------------------?

a) High ground clearance

b) More interior space

C)Both A&B

d) None of the above

134. Which of the following are tyre brand?

a) Michelin

b) Goodyear

c) Metro

d) All of the above

135. Which of the following car in its petrol variant has more power?

a)      New polo

b)      EtiosLiva

c)       Swift

d)      Wagon R

136. In Bumper to Bumper traffic  Celerio Auto Gear Shift an advantage  over i10  as----------------?

a)      Creep function

b)      Celerio does not have clutch pedal

c)       Both A&B

d)      None of the above

137. .as compared to Swift which major safety & security features are absent in Etiosliva----------

a)      Rear Fog lamp

b)      ABS with EBD

c)       CO- Driver AIRBAG

d)      all of the above

138.Which of the features of  celerio are also available in i10 ?

a)      60:40 split seat

b)      Instantaneous fuel efficiency

c)       2 step door unlock

d)      None of the above

139.Which of the following does not comes with audio system

a)      I 10 1.1 magna

b)      Datsun go +

c)       wagon R vxi

d)      swift LXI

140. Which of the following not a pre-approval documents?

a)      salary slip

b)      address proof

c)       Bank statement

d)      ECS form

142. In Celerio  Auto Gear Shift Variants will start only if gear position is ----------------

a)      in N mode with out pressing break pedal

b)      b)in R mode with out pressing break pedal

c)       in N mode with brake pedal pressed

d)      All of the above

143.name the feature  that displays the view of rear traffic to the driver in order to drive safe

a)      Reveres e parking sensor

b)      Rear view demister

c)       Reverse parking camera

d)      Rear Fog Lamp

144.Benefit of DDIS technology  are ------------------

a)      Better power drivability

b)      lower emission

c)       Lower maintenance

d)      All of the above

145.celerio AGS has  -------------- transmission?

a)      4 speed

b)      5 speed

c)       6 speed

d)      CVT

146.The turbo charger present in swift&Dzire DDIS is powered by------------?

a)      car battery

b)      Fuel pump

c)       Engine Exhaust Gases

d)      Engine Intake Gases

147.a customer wants to fit stereo from the local market. which of the following option will use to convince him   for MGA  stereo?

a)      Offer more discount to match the price of the non MGA

b)      The fit & finish stereo will be better suited to the interior of the car

c)       MGA stereo shall help keep the  car warranty

d)      Both b&c

148.During standard demo process the DSE will start the DEMO by demonstrating

a)      Glass antenna

b)      Headlamp

c)       Rear fog lamp

d)      Boot space

149.What is the advantage of customer for life?

a)      The  customer give you gift

b)      The customer will come to you for the next car  other value added services

c)       The customer will not ask any discount

d)      the customer will not sell his car

150. Which of the following process should be done before delivery of a new vehicle?

a)      Pre-delivery inspection

b)      Complete accessory fitment

c)       only  A

d)      Both A&B

151. Which of the following process would you keep in a mind when a customer raises an objection?

a)      Ignore the objections raised by the customer

b)      Offer him discount to make up for what he say is missing

c)       Provide answer only if your sure of being correct

d)      Ask him to leave as you cannot resolve his objection

152.what is the benefits of Maruti insurance?

a)      Cashless repair

b)      All India service  network

c)       Fair &transparent  clime settlement.

d)      All of the above

153.Among the following which of these  is not covered under warranty?

a)      Transmission

b)      Engine

c)       Clutch plate

d)      ECM

154. If a clerk can process 60 cheque in half hour .How many cheque she will process1.5 hour

a)      30

b)      40

c)       120

d)      180

155. .A man start walking  from his house towards north and cover 15.5km and then turn left and walks 7km. He then turn left again and after  walking 31km again  turn left and stop  after  7km .how far is he from his house ?

a)      14.5kms

b)      13.5kms

c)       12.8kms

d)      15.5kms

156.What is the function of camshaft in an engine

a)      To rotate wheels

b)      To open/close valves

c)       To open and close injectors

d)      To turn the sliding speed of piston in to rotational motion

157. If you count from 1 to 100 how many 3s are there

        Ans- 20

158. Raj bought a watch for Rs 22000 and sold it at a loss of 20% . How much he sell it for

a)      16600

b)      17000

c)       17400

d)      17600

159. 185/65 R 15, Here 65 stands for

a)      Tyre width

b)      Aspect ratio

c)       Rim diameter

d)      Tyre thickness

160. John is the son of Jasons father, Then what is the relation between John and Jason

a)      Uncle

b)      Nephew

c)       Brother

d)      Father

161. What Suzuki TECT body is to Ciaz __________is to hyundaiverna

a)      Super body structure

b)      Safe body structure

c)       Strong body structure

d)      Sleek body structure

162.What is the full form of EMI

a)      Equal monthly instalment

b)      Equal minimum instalment

c)       Equated monthly instalment

d)      Equal monthly instrument

163.Maruti sells one car in every ____

a)      12 seconds

b)      12 minutes

c)       21 seconds

d)      21 minutes

164.By which year indian government is planning to replace all the cars with electric vehicles

a)      2018

b)      2030

c)       2035

d)      2040

165. Complete the series ½, ¼, 1/6 ___

a)      1/20

b)      1/32

c)       1/8

d)      1/12

166. DCi technology is used by

a)      Nissan

b)      Renault

c)       Hyundai

d)      Both A&B

167. The total ages of Amar , Akbar and Antony is 80 years, What was the total of their ages three years ago

a)      71 years

b)      72 years

c)       74 years

d)      77 years

168.Era, Magna, sportz are variants of which car

a)      Ford figo

b)      Honda Brio

c)       Hyundai i10

d)      Fiat punto

169. Which is the product launched by TATA in September 2017

a)      Tiago

b)      Nexon

c)       Tigor

d)      Hexa

170. Ram is elder than varun ,varun is elder than kapil, kapil is younger than suresh , suresh is younger than varun, who is the youngest of them all

a)      Ram

b)      Varun

c)       Kapil

d)      Suresh

171. Anshu was standing facing south  and then she turned left for 15 minutes, after turned around 180 degree, Which direction is she facing now.

a)      East

b)      West

c)       South

d)      North

172. ____________Dzire gives better braking efficiency even in emergency situations

a)      Brake assist system

b)      Hydraulic engine mount

c)       Retractable cup holder

d)      Rear defogger

173.Clutch and gear shifting in ags is controlled by

ANs- Electronic control unit and Intelligent actuating unit

174. Santhosh was travelling in a railway compartment , he met a man and five women , each women had child in her arms, calculate              the exact number of persons in that compartment

a)      12

b)      10

c)       11

d)      9

175. What is the ratio of 80 paise to 5 Rs

a)      2:25

b)      3:25

c)       4:25

d)      5:25

176.What is the full form of DDIS

Ans- Diesel Direct Injection System

177. Which of the below statement is not true when comparing Celerio with Tiago

a)Celerio has longer wheelbase
b)Celerio has 60:40 rear seat split
c)Celerio has bigger turning radius
d)Celerio has more height

178.Which of the following are the competition cars of vitara brezza?
a)Ecosport
b)Creta
c)XUV500
d)Both 1st and 2nd option

179.______features in vitara brezza comes standard across all variants 
a)Luggage board, front accessory socket, driver side foot rest, 
b)Electric back door opening, luggage room accessory socket, height adjustable driver seat
c)Rear power windows,keyless entry system, Concealed seat under tray
d)Rear wiper ,washer and demister, Reverse parking sensor

180.Pick out the wrong point wrt your contribution to the dealership in which you are working
a)Ensure signs and bannners are properly visible to the customers
b)Keep competition brochure on stand for customer reference
c)Inform the housekeeping staff if you don't find the place clean
d)Make sure you leave the show room only after the last customer leave

181.Mr X wants his car to be serviced on Monday that is 15th August which is the national holiday before 4 o'clock ask he has to travel out of town along with his family in the same car which of the following replies is most appropriate

a) sorry sir we are closed tomorrow

b) Sir  you can leave the car with us today but we will only able to examine the vehicle day after

c)Sir we are closed tomorrow however let me see what best I can do for you

d) none of the above

182.Delivery ceremony is a very speacial occassion in customer's life. How can we make this occassion special?

a)By presenting a flower bouquet

b)Taking photo of the customer and delivering it to him/her

c)Thanking customer for his/her association with us

d)All of the above

183.What is POI in smart play infotainment system in brezza

ans- Point of Interest

184.What does P-EPS stands for

ans- Pinion assisted Electronic Power Steering

185. Which of the following pre requisite condition is incorrect for Engine A-Stop system to function

a)Drivers seat belt fastened

b)Drivers door closed

c)Hood closed while ignition is on

d)Gear lever engaged

186.Customer has booked Swift LDI .The on road price of the car is Rs 7 lakhs. He is paying down payment of Rs 2 lakhs and has financed 5 lakhs through maruti finance with a tenure of 5 years . What would be the EMI if the rate of interest is 12.5% (Advance emi Rs 2227)
a)Rs 10635
b)Rs11535
c)Rs10035
d)Rs11135

187. Customer has booked brezza ZDI . The onroad price of the car is Rs 10 Lakhs. He is paying a downpayment of Rs 4 lakhs and has financed Rs 6 lakhs through Maruti Finance with a tenure of 4 years. What would be the EMI if the interest rate is 12.25%(Advance emi Rs 2619)
a)14714
b)15514
c)15014
d)15714

188.After collecting all the documents from customer and sending the file for approval to bank , what shoud the DSE do
a)Wait for customers call to ask the status
b)Regularly update the customer about loan application status
c)Wait for bank to confirm whether loan has been approved or not
d)Ask customer to call bank and checkthe status of his loan

189.Which of the following statement is correct?
a)Kwid is equipped with auto ac
b)Kwid ahas 14" alloys
c)Kwid has rear fog lamp
d)none of the above

190. Elaborate ICATS
ans- Intelligent computerised Antitheft System

191.Which south korean manufacturer is going to launch its hatchback RIO in India
a)Kia
b)Hyundai
c)Ssangyong
d)Proto

192.Seat belt pre tensioner and force limiters are systems which____
a)Loosens the seat belt during inflation of airbags and tightens after fully inflated
b)Automatically locks the seat belt as soon as airbags deflate
c)Tightens the seat belt during inflation of airbags and loosens after airbags are fully inflated
d)Helps in adjusting seat belt and seat height

193.One of your customer is out of city for a tour and met with an accident what would you advice him wrt to maruti insurance
a)Get it repaired at a local workship to avoid costly workshop repair
b)Get it repaired from the same dealership from where car and insurance was purchased
c)Get it repaired at a maruti workshop in the same city where the insurance is purchased
d)Get it repaired at he nearest maruti dealership and avail cashless transactions

194.When booking a vehicle for the customer , what a customer docket does not do
a)Increase convenience of keeping the documents
b)Standardization of booking process
c)Reduce number of deal related concerns
d)Hassle free claim settlement

195.Engine will restart automatically after______ seconds (approx) if stopped by engine auto stop system

a) 180

b)150

c) 120

d) 90

196.What are the priorities of the customer while choosing insurance for the car

a) Easy claim,cashless settlement , fair and transparent working

b)Low premium, discount on accidental repairs

c) both first and second option

d)None of the above

197.Which of the following documents cannot be considered as a proof of Identity

a)Telephone bill

b)Pancard

c)Driving licence

d)Voters ID

198.Mobile phone can  act as remote control for Smart play infotainment system. This can be done through which app

a)Mirrorlink

b)Carplay

c)SuzukiApp

d)None of the above

199.Which among the following are unique features of K-Next engine

a)Alluminium engine with light weight engine

b)Dirve by wire technology

c)Redesigned valves and valve springs

d)All of the above

200.If the customer is not aware of I create then what should be the first step of DSE towards that customer

a) customer is introduced to sales DSE for personalization experience

b) inform customer about personalization option on the web using tablet

c) Pitch I create with the help of brochure

d) personalization experiences is delivered by DSE through website

201.How can a potential customer be made customer for life

a) by offering huge cash discounts commissions on referrals gifts on festival

b) by building relation fair and transparent deal, memorable purchase experience

c) both first and second option

d)None of the above

202.Which of the following feature in new Alto K10 increases safety of occupants

a) dual airbag

b) rear fog lamp

c) seat belt reminder

d) rear wiper and washer

203.______Has a flexible boot space capacity up to 735 Litres

a) Swift

b) WagonR

c) Desire

d) Ertiga

204.Which statement is not true with respect to objection handling

a) never argue and interrupt

b) if the customer does not believe in your product just leave the enquiry

c) only provide answers to question you are certain about

d) none of the above

205._____________ in Desire reduces vehicle weight and is corrosion free

a) hydraulic engine mounts

b)Carbon fibre body panel

c)polymer fuel tank

d)ventilated disc brakes

206.Delivery ceremony is a very special occasion in customers life how can we make this occasion special

a) by presenting him a flower bouquet

b) taking a photo of the customer and delivering it to him/her

c) thanking the customer for his/her Association with us

d) all of the above

207.Which of the following features of Celerio are also available in i10

a) 60:40 rear split seat

b)instantaneous fuel efficiency

c)two step door unlock

d)none of the above

208.Which of the following statement you would not use as a closing statement

a) let's finalize the car model and then we could discuss the accessories

b) would you prefer delivery on Tuesday or Wednesday

c) if I promise to get your desired colour delivered by tomorrow evening will you be ready to sign the booking form now

d) if we provide you a 15% discount on the ex showroom price will you be able to finalize the deal today

209.Can a DSE check his performance in saleztrac

a) yes it will give month till date performance of DSE

b) yes it will give quarterly performance of DSE

c) yes it will give yearly performance of DSE

d) none of the above

210.Mr. Vikram wants to sell his hypothecated vehicle during the tenure of the loan what should you advise him as a DSE

a) to sell the car to his friend or relative or neighbor directly

b) to transfer it to another member of his family first then sell it

c) he can't sell it before it finance tenure

d) he needs to take approval from the bank and get NOC after loan foreclosure

211.Which of the prominent features is/are not available in k u v 100

a) EBD

b) auto AC

c) drl

d) rear defogger

212.By tapping on RES+ button for Once in Vitara brezza cruise control speed gets increased by

a)1.5 kmph

b) 1.6 kmph

c) 2.5 kmph

d) 2.6 kmph

213.Which statement among the following can be said to the customer when the customer want to exchange a very old car, without offending him

a)Sir this model has been in the market for long, your car has been maintained well

b) Sir this is a very old car

c) sir this is a discontinued model

d) sir this car has no resale value

214.What are you supposed to do when travelling on a bad stretch of road during a test drive

a) apologies for the inconvenience

b) tell the customer to drive below 10 kmph

c) tell him about the suspension

d) all of the above

215.From where we download the Saleztrac app

a)Ios app store

b)Play store

c)Windows store

d)ios App store and Google Playstore

216.LTV means
Ans- Loan to Value

217. Term used for closing of loan before the completion of loan tenure/term
a)Pre closure
b)Post closure
c)Foreclosure
d)None of the Above

218.Which of the below MSIL car have a maximum boot space of 735L after adjusting the seats
a)Swift
b)Ertiga
c)Dzire
d)Alto

219.Tacho metre  is available in which variant of Celerio

      a)All variants
b)Vxi
c)Vxi AMT
d)Lxi AMT

220.Interior Dashboard colour of Celerio X

Ans- Full Black

221.Tata Nexon is

a)SUV

b)Hatchback

222. What is the fuel tank capacity of W-RV
Ans-40L